IT Coordinator

FourQuarters Recruitment; Sydney; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Permanent role

Hybrid Sydney CBD location

Financial services employer

Exposure to IT ops/projects

Job summary

FourQuarters Recruitment is seeking an IT Operations Coordinator to join the technology team in Sydney CBD. The role focuses on coordinating day-to-day IT operations and tracking incidents, actions, risks and projects across service desk, infrastructure and security.

The ideal candidate is highly organised, a clear communicator and skilled at coordinating with technical teams and senior stakeholders while managing competing priorities and escalation processes.

Qualifications

• Organised with strong attention to detail.
• Clear and confident communicator across technical and business stakeholders.
• Comfortable coordinating across service desk, infrastructure and security.
• Familiar with ITSM concepts, SLAs and escalation processes.

Responsibilities

• Coordinate BAU IT operations across service desk, infrastructure and security.
• Track incidents, requests, actions and operational tasks.
• Support major incident coordination and communications.
• Prepare reporting on service performance, SLAs, risks and vendor performance.
• Coordinate between technical teams, business stakeholders and third-party vendors.
• Support IT projects, migrations and business integration activities.
• Maintain IT processes, documentation and operational reporting.
• Support service continuity and disaster recovery initiatives.

Skills

Organised

Clear communicator

Stakeholder management

ITSM familiarity

Incident tracking

Job description

We’re working with a well-established financial services organisation looking for an IT Operations Coordinator to join their technology team in Sydney CBD.

This is a great opportunity for an organised and confident communicator who enjoys coordinating across technical teams, vendors and business stakeholders.

The Role

You’ll help coordinate day-to-day IT operations, ensuring incidents, actions, risks and projects are tracked and followed through.

Key responsibilities include:

• Coordinating BAU IT operations across service desk, infrastructure and security
• Tracking incidents, requests, actions and operational tasks
• Supporting major incident coordination and communication
• Preparing reporting around service performance, SLAs, risks and vendor performance
• Coordinating between technical teams, business stakeholders and third-party vendors
• Supporting IT projects, migrations and business integration activities
• Maintaining IT processes, documentation and operational reporting
• Supporting service continuity and disaster recovery initiatives

About You

We’re looking for someone who is:

• Highly organised with strong attention to detail
• A clear and confident communicator
• Comfortable working with technical teams through to senior stakeholders
• Calm and decisive when managing issues and competing priorities
• Strong at coordinating and following up actions
• Familiar with ITSM concepts, incidents, SLAs and escalation processes

Candidates with strong coordination and stakeholder management skills who are looking to step further into IT operations are encouraged to apply.

What’s on Offer

• Permanent full-time position
• Sydney CBD location with hybrid working
• Established financial services organisation
• Broad exposure across IT operations, projects and transformation

Please note only Australian citizens or PR will be considered for this role.

If you’re an organised IT professional who enjoys coordinating people, solving problems and keeping things moving, we’d love to hear from you.