IT Concierge Support Engineer (Onsite)

Peoplebank; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Peoplebank is seeking an IT Concierge Support Engineer (Onsite) in Sydney to deliver hands-on IT support across Windows and Apple environments with a friendly, customer-focused approach.

This is an urgent 8-12 month contract, with options for full-time (5 days) or part-time (3 days), and an immediate start for the right candidate. Australian citizenship is required and the role is 100% onsite at the Sydney site.

Qualifications

• Entry-level role with up to 4 years IT support experience.
• Strong customer service and communication skills.
• Solid troubleshooting across Windows and Apple environments.
• Graduates or early-career professionals with IT degree.

Responsibilities

• Provide onsite IT support to users at the client site.
• Troubleshoot hardware and software issues across Windows and Mac environments.
• Deliver friendly, customer-focused service and guidance.
• Assist users with Microsoft and Apple technologies.
• Build knowledge of new technologies to stay current.

Skills

Windows support

Mac support

Apple technologies

Customer service

Onsite IT support

Troubleshooting

Education

IT degree or related

Tools

Microsoft Windows

macOS

Apple hardware

Job description

IT Concierge Support Engineer (Onsite) - Leading Enterprise Organisation

URGENT Initial 8-12-month Contract opportunity (with likelihood to extend)

Open to either a full-time, 5-day work week or a part-time, 3-day work week

Sydney based (100% Onsite) Ability to start Immediately

We are seeking a skilled IT Concierge Support Engineer (Onsite) to deliver exceptional, hands‑on IT support, combining strong technical troubleshooting skills across Windows, Microsoft, Mac, and Apple environments with a friendly, professional, and customer‑centric approach. This is an excellent opportunity for an IT graduate or early‑career support professional who is passionate about technology, enjoys engaging with users face‑to‑face, and is committed to providing outstanding service and technical guidance.

Due to work rights requirements for this role, candidates must be Australian Citizen.

Key Responsibilities

• Provide friendly, professional, and hands‑on IT support to on‑siteusers.
• Troubleshoot and resolve hardware, software, and technical issues across Windows and Apple environments.
• Deliver high‑quality customer experience through an engaging and approachable support style.
• Assist users with Microsoft, Mac, and Apple technologies.
• Provide guidance, technical advice, and basic IT education to users.
• Continuously develop technical knowledge and stay up to date with new technologies.

Key Requirements

• Entry‑level position requiring a maximum of 1-4 years of experience in on‑siteIT support
• Strong customer service skills with an engaging, bubbly and outgoing personality
• Solid technical troubleshooting and problem‑solving abilities
• Strong support knowledge of Windows, Microsoft, and/or Mac and Apple technologies
• Relevant IT degree or recent graduate.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we’re here to support you.