IT & Cloud Support Engineer — Hybrid Sydney

Matchbox; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Salary options

Leave benefits

Parental leave

Wellbeing & Learning

Job summary

Dovetail in Sydney is seeking an IT and Cloud Support Tech to join our engineering team. This in-person, 4-days-a-week role at the Surry Hills HQ will own internal IT operations and support cloud activities alongside experienced engineers.

You’ll manage onboarding/offboarding, devices via MDM, SSO/SAML integrations, and office IT, while gaining hands-on AWS IAM/Lambda exposure and helping with deployments and cost monitoring.

Qualifications

• Solid IT fundamentals with end-user support experience.
• Experience managing devices, troubleshooting network issues, and macOS environments.
• Interest in cloud technologies and basic AWS concepts is a plus.

Responsibilities

• IT operations and support: onboarding/offboarding, device provisioning, access management.
• Own MDM platform (Kandji/Iru) and ensure Mac fleet is secure and up-to-date.
• Configure and maintain SSO/SAML integrations for SaaS vendors.
• Troubleshoot internal technical issues across devices, OS, and networks.
• Support cloud infrastructure under guidance from platform engineers.

Skills

IT support

Mac environments

Troubleshooting

Cloud basics

SSO/SAML

Documentation

Tools

Kandji

Jamf

Job description

Dovetail in Sydney is seeking an IT and Cloud Support Tech to join our engineering team. This in-person, 4-days-a-week role at the Surry Hills HQ will own internal IT operations and support cloud activities alongside experienced engineers.

You’ll manage onboarding/offboarding, devices via MDM, SSO/SAML integrations, and office IT, while gaining hands-on AWS IAM/Lambda exposure and helping with deployments and cost monitoring.