IT & Cloud Support Engineer - Hybrid, Equity + Growth

Gpc Asia Pacific; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Equity

In-office 4 days a week

L&D allowance / Wellness benefit

Parental leave

Job summary

Dovetail in Sydney is seeking an IT and Cloud Support Tech to join our engineering team. This role blends traditional IT support with hands-on exposure to cloud infrastructure - ideal for someone who wants to grow beyond helpdesk work into systems and cloud engineering.

It is a full-time in-office role (4 days a week) from our Surry Hills HQ. You'll own IT operations like onboarding, offboarding, device provisioning, MDM management, SSO, and AWS cloud tasks, while supporting platform engineers

Qualifications

• Solid IT fundamentals and experience supporting end users.
• Experience with Mac environments and MDM tools (Kandji, Jamf, or similar).
• Exposure to cloud infrastructure basics (EC2, S3, IAM, Lambda) and a desire to learn.
• Strong troubleshooting and clear communication.
• Proactive, organized, and collaborative.

Responsibilities

• Onboard and offboard staff, provisioning devices and managing access.
• Own MDM platform and ensure Mac fleet is secure and up-to-date.
• Configure and maintain SSO/SAML integrations for SaaS vendors.
• Troubleshoot internal issues across devices, OS, and networks.

Skills

IT fundamentals

Mac management

MDM tools

AWS basics

SSO/SAML

Troubleshooting

Networking

Tools

Kandji

Jamf

Job description

Dovetail in Sydney is seeking an IT and Cloud Support Tech to join our engineering team. This role blends traditional IT support with hands-on exposure to cloud infrastructure - ideal for someone who wants to grow beyond helpdesk work into systems and cloud engineering.

It is a full-time in-office role (4 days a week) from our Surry Hills HQ. You'll own IT operations like onboarding, offboarding, device provisioning, MDM management, SSO, and AWS cloud tasks, while supporting platform engineers