IT Account Success Manager (Hybrid Sydney)

NinjaOne; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

Free in-office lunches

Job summary

NinjaOne in Sydney, NSW is seeking a Customer Success Manager to lead relationships with a portfolio of accounts, primarily through phone interactions, ensuring adoption of NinjaOne solutions and delivering value to customers and the business.

The role focuses on becoming the single point of contact, identifying cross-sell opportunities, coordinating with Salesforce, and maintaining high customer satisfaction while growing profitable revenue. The position is hybrid with in-office days.

Qualifications

• Strong consultative selling skills and relationship management.
• Polished verbal and written communication.
• Proven track record in achieving sales targets.
• Bachelor’s degree preferred.

Responsibilities

• Grow your individual book of business within your portfolio of existing accounts.
• Proactively engage and reach out to your accounts on a regular basis.
• Act as the single point of contact for those accounts to identify, qualify, sort, and develop cross-sell and up-sell opportunities.
• Communicate with customers and respond to client requirements quickly and efficiently.
• Analyze customer needs to present solutions meeting requirements.
• Nurture and maintain strong stakeholder relationships to ensure customer satisfaction and growth.
• Document contact information for leads in Salesforce.
• Utilize Salesforce to document activities, forecast opportunities, and communicate information.
• Keep knowledge of market conditions and competitive activities.
• Other duties as needed.

Skills

Consultative selling

Relationship building

Verbal communication

Education

Bachelor's degree (preferred)

Tools

Salesforce

Job description

NinjaOne in Sydney, NSW is seeking a Customer Success Manager to lead relationships with a portfolio of accounts, primarily through phone interactions, ensuring adoption of NinjaOne solutions and delivering value to customers and the business.

The role focuses on becoming the single point of contact, identifying cross-sell opportunities, coordinating with Salesforce, and maintaining high customer satisfaction while growing profitable revenue. The position is hybrid with in-office days.