Growth & Retention Manager, Customer Success

Ninjaone; Dubbo; Hybrid; AUD 150.000 - 190.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Unlimited PTO

Growth Opportunities

Zusammenfassung

NinjaOne in Sydney, Australia, is seeking a Manager, Customer Success to lead a high-performing team of Account Executives focused on maximizing cross-sell, up-sell, and retention within our existing customer base. The role emphasizes coaching, development, and strategic execution in a hybrid setup.

You will drive operational excellence, forecast accuracy in Salesforce, and collaborate with Sales, Marketing, Product, Support, and Customer teams to deliver value-driven outcomes.

Qualifikationen

• 2-3 years of leadership experience managing a team in B2B SaaS.
• Proven track record of leading high-performance teams and exceeding revenue targets.
• Strong consultative selling, with ability to build trust and drive outcomes.
• Experience with Salesforce and sales enablement tools.

Aufgaben

• Lead and coach a team of Account Executives responsible for the existing customer base.
• Oversee cross-sell, up-sell, and retention strategies and ensure the full sales cycle is managed.
• Maintain pipeline and forecasting accuracy in Salesforce and drive continuous improvement.
• Build executive relationships with key customers and collaborate with cross-functional teams.

Kenntnisse

Leadership

Sales leadership

Analytical thinking

Communication

Salesforce

Tools

Salesforce

Jobbeschreibung

NinjaOne in Sydney, Australia, is seeking a Manager, Customer Success to lead a high-performing team of Account Executives focused on maximizing cross-sell, up-sell, and retention within our existing customer base. The role emphasizes coaching, development, and strategic execution in a hybrid setup.

You will drive operational excellence, forecast accuracy in Salesforce, and collaborate with Sales, Marketing, Product, Support, and Customer teams to deliver value-driven outcomes.