Manager, Customer Success

Ninjaone; Dubbo; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Unlimited PTO

Growth Opportunities

Job summary

NinjaOne in Sydney, Australia, is seeking a Manager, Customer Success to lead a high-performing team of Account Executives focused on maximizing cross-sell, up-sell, and retention within our existing customer base. The role emphasizes coaching, development, and strategic execution in a hybrid setup.

You will drive operational excellence, forecast accuracy in Salesforce, and collaborate with Sales, Marketing, Product, Support, and Customer teams to deliver value-driven outcomes.

Qualifications

• 2-3 years of leadership experience managing a team in B2B SaaS.
• Proven track record of leading high-performance teams and exceeding revenue targets.
• Strong consultative selling, with ability to build trust and drive outcomes.
• Experience with Salesforce and sales enablement tools.

Responsibilities

• Lead and coach a team of Account Executives responsible for the existing customer base.
• Oversee cross-sell, up-sell, and retention strategies and ensure the full sales cycle is managed.
• Maintain pipeline and forecasting accuracy in Salesforce and drive continuous improvement.
• Build executive relationships with key customers and collaborate with cross-functional teams.

Skills

Leadership

Sales leadership

Analytical thinking

Communication

Salesforce

Tools

Salesforce

Job description

Job Description

Description

Description

About the Role

As a Manager, Customer Success at NinjaOne, you will lead a high-performing team of Account Executives responsible for driving revenue growth within our existing customer base. This is a critical leadership role focused on coaching, developing, and enabling your team to maximise cross-sell, up-sell, and retention opportunities. You will set and execute strategies that ensure team success, drive operational excellence, and foster a high-performance sales culture.

Location: Hybrid remote in Sydney, Australia. In the office 3-days per week.

What You’ll Be Doing

• Team Leadership & Development
  • Hire, train, and develop a team of Account Executives (Customer Base), providing strategic coaching and actionable feedback to drive performance.
  • Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth.
  • Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration.
• Strategic Sales & Account Growth
  • Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base.
  • Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close.
  • Identify and address potential churn risks, proactively developing retention strategies.
• Operational Excellence & Forecasting
  • Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability.
  • Implement best practices for account management, ensuring process consistency, efficiency, and scalability.
  • Analyse key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement.
• Customer Advocacy & Cross-Functional Collaboration
  • Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor.
  • Partner with Sales, Marketing, Product, Support, and Customer teams to align revenue-driving initiatives.
  • Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success.

About You

• 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS.
• Proven track record of leading high-performance teams and consistently exceeding revenue targets.
• Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes.
• Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities.
• Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations.
• Experience with Salesforce and other sales enablement tools.
• Background in IT Operations, SaaS, or cloud technology preferred.
• You embody NinjaOne’s core values—Curiosity, Integrity, Kindness, Humility, and Innovation—and are committed to fostering these qualities within your team.

About us

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organisations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community. We honour your flexibility needs with full-time work hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritise your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-PV1 #LI-Hybrid #BI-Hybrid