Sydney CS Team Lead — Growth, Retention & Forecasting

NinjaOne; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Free in-office lunches

Growth opportunities

Training platform access

Competitive compensation

Collaboration with international team

Job summary

NinjaOne is seeking a Team Lead, Customer Success in Sydney for a hybrid role to lead a six-member CS team, protect retention, and coach reps to hit their numbers. You will shape scalable CS operations and own hiring, KPIs, and forecasting alongside the Manager, Customer Success.

The role requires hands-on Salesforce expertise and a bold, collaborative approach in a fast-growing environment. Join a global, customer-obsessed organization with strong growth potential.

Qualifications

• 2–4 years of experience managing a team
• Hands-on with Salesforce (mandatory)
• Familiarity with Tableau, Gainsight, Staircase or similar AI-driven CS tools is a plus
• Strong operational instincts with forecasting rigour and quota accountability
• Exceptional consultative and communication skills
• Analytical mindset with root-cause problem solving

Responsibilities

• Hire, lead, mentor and develop a team of Customer Success Managers.
• Set and maintain KPIs and performance targets with regular reviews.
• Foster a collaborative, high-performance culture and drive accountability.
• Own hiring for your team as it grows.
• Own Net Dollar Retention and forecasting accuracy across your team’s book using MEDDPICC.
• Build fluency across process, product, channel, and billing to support complex customer scenarios.
• Drive adoption of AI tools to cut admin time and boost customer-facing work.
• Partner with Manager, Customer Success to evolve the team’s operating framework.

Skills

Team leadership

Coaching

Communication

Analytical thinking

Adaptability

Tools

Salesforce

Tableau

Gainsight

Staircase

Job description

NinjaOne is seeking a Team Lead, Customer Success in Sydney for a hybrid role to lead a six-member CS team, protect retention, and coach reps to hit their numbers. You will shape scalable CS operations and own hiring, KPIs, and forecasting alongside the Manager, Customer Success.

The role requires hands-on Salesforce expertise and a bold, collaborative approach in a fast-growing environment. Join a global, customer-obsessed organization with strong growth potential.