Island Luxury Front Office Lead

InterContinental Hotels Group; Hayman Island; On-site; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Staff accommodation

Meals on site

Employee discounts

Career development

Job summary

InterContinental Hayman Great Barrier Reef is hiring a Front Office Supervisor on Hayman Island to lead the Front Office Team and deliver exceptional guest experiences amidst a stunning island backdrop.

You will oversee arrivals and departures, coach staff, and ensure personalised service at every guest touchpoint, while maintaining a calm, confident leadership presence during peak periods.

Qualifications

• Related experience in Front Office.
• Luxury hotel or resort supervisory experience desirable.
• Demonstrated guest interaction and specialist service experience essential.
• Must speak fluent English.
• Tech-savvy with good IT skills.
• Full and valid driver's license.

Responsibilities

• Lead and coach the Front Office Team during busy periods.
• Oversee check-in/check-out and guest arrivals/departures.
• Ensure seamless arrivals and departures and anticipate guest needs.
• Set the tone for guest service quality and personalise experiences.
• Create a calm, confident leadership presence for the team.

Skills

Front Office experience

Luxury hotel supervision

Guest interaction

English fluency

Tech savvy

Driver's license

Job description

InterContinental Hayman Great Barrier Reef is hiring a Front Office Supervisor on Hayman Island to lead the Front Office Team and deliver exceptional guest experiences amidst a stunning island backdrop.

You will oversee arrivals and departures, coach staff, and ensure personalised service at every guest touchpoint, while maintaining a calm, confident leadership presence during peak periods.