Strategic Enterprise Customer Success Lead

WebHosting; Melbourne; Híbrido; AUD 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Business travel insurance

Global employee support

Resumo da oferta

DigiCert is seeking a Customer Success Manager to manage Enterprise PKI, IoT and TLS clients, ensuring objectives are met through proactive communication and cross-functional collaboration with Sales, Product, Services and Support. The role focuses on delivering premium service to large clients, accelerating renewal timelines and identifying growth opportunities across global accounts.

The successful candidate will build relationships, drive customer value, and coordinate internal teams to align

Qualificações

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector.
• Previous experience with Sales Engineering, Customer Service, or other customer-facing roles.
• Previous experience with project management / PMP, CAPM, or other Project Management certification.
• Experience with CRM tools such as MS Office Suite and Salesforce.
• Excellent written and verbal communications skills.

Responsabilidades

• Understand and articulate a customer’s business objectives and the impact DigiCert’s solutions have on their business objectives.
• Understand how our customers are utilizing DigiCert’s security solutions and recommend additional features that can be leveraged to increase their security posture.
• Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert including Sales, Support and Product Management.
• Present customer business reviews to executive business owners and technical customer contacts as well as internal stakeholders.
• Monitor service renewals and expirations to avoid disruption to service.
• Communicate upcoming changes which may impact services.
• Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders.
• Manage customer lifecycle to ensure customer’s business goals are met and they realize value in their investment.
• Drive and maintain a high level of customer satisfaction.
• Assist Sales account managers with the renewal of all entitlements and solutions for your customers.
• Provide accurate and timely reporting to meet both internal and customer requirements.
• Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs (i.e., Security+ certification).

Conhecimentos

Customer success

Relationship building

Cross-functional collaboration

Ferramentas

CRM systems

Salesforce

Descrição da oferta de emprego

DigiCert is seeking a Customer Success Manager to manage Enterprise PKI, IoT and TLS clients, ensuring objectives are met through proactive communication and cross-functional collaboration with Sales, Product, Services and Support. The role focuses on delivering premium service to large clients, accelerating renewal timelines and identifying growth opportunities across global accounts.

The successful candidate will build relationships, drive customer value, and coordinate internal teams to align