IoT Product Manager & Customer Engagement Lead

Giesecke & Devrient GmbH; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Performance incentive

Hybrid model across Australia

Global career pathway

Exposure to SIM/eSIM/IoT programs

Skilled team environment

Job summary

G+D Australia is seeking a Customer Product Manager (CPM) and Customer Engagement Manager (CEM) hybrid professional to anchor the voice of Australian customers within our product organisation.

Based in Melbourne, you will translate needs from MNOs, MVNOs and enterprise clients into clear product requirements for SIM, eSIM, and IoT connectivity, while also managing the live relationship and driving value post-implementation.

Qualifications

• 5+ years combined experience across product management and customer engagement/account management in telecoms, SIM/eSIM, IoT, or technology.
• Proven track record translating customer needs into product requirements for Tier-1 MNOs or large enterprise customers.
• Ability to write product specs and nurture customer relationships.
• Comfort operating in ambiguity and defining requirements where none exist.
• Sharp communication skills translating customer language into engineering language and running quarterly business reviews.

Responsibilities

• Own the customer-facing product requirements for Australian MNOs, MVNOs and enterprise customers—SIM, eSIM and IoT connectivity.
• Translate customer needs into product input and shape roadmap priorities with global product teams.
• Define specifications and acceptance criteria for features and configurations.
• Support go-to-market activities with positioning, packaging and pricing input for Australia.
• Contribute to pre-sales by scoping and solutioning with sales and technical teams.
• Own post go-live relationship management and ensure ongoing value realization for customers.
• Run regular business reviews to track adoption, satisfaction and value delivered.
• Identify expansion opportunities and feed signals to sales for adjacent G+D solutions.
• Close the feedback loop by channeling customer insights back into product requirements.

Skills

Product management

Customer engagement

Account management

Telecoms

SIM/eSIM

IoT

Stakeholder communication

Job description

G+D Australia is seeking a Customer Product Manager (CPM) and Customer Engagement Manager (CEM) hybrid professional to anchor the voice of Australian customers within our product organisation.

Based in Melbourne, you will translate needs from MNOs, MVNOs and enterprise clients into clear product requirements for SIM, eSIM, and IoT connectivity, while also managing the live relationship and driving value post-implementation.