Customer Product Manager

Giesecke and Devrient; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Hybrid model across Australia

Global career pathway within APAC and

Job summary

Giesecke and Devrient is seeking a Customer Project Manager in Melbourne to own delivery of SIM, eSIM, and IoT deployments for Australian customers. You will coordinate engineering, operations and sales teams, manage risk and drive programs to successful go-lives.

You will serve as the single point of truth, run steering committees, and escalate issues to maintain schedule and scope across a distributed APAC team.

Qualifications

• 5+ years of project or programme management experience in telecoms, SIM/eSIM, IoT, or technology delivery.
• Proven track record managing complex, multi-stakeholder technical programmes with Tier-1 operators or large enterprises.
• Comfortable operating in ambiguity and able to write the plan where none exists.
• Strong communicator capable in customer boardrooms and technical scrums.
• Familiarity with GSMA standards, SIM lifecycle, or eSIM provisioning is a strong advantage.

Responsibilities

• Own delivery end-to-end — manage the full project lifecycle for SIM, eSIM, and IoT deployments across Australian MNOs, MVNOs, and enterprise customers.
• Be the customer's single point of truth — run steering committees, manage escalations, and keep stakeholders informed.
• Drive cross-functional execution — coordinate engineering, operations, commercial, and third-party vendors to hit milestones.
• Manage risk — identify, elevate, and resolve blockers before they become problems.
• Contribute to pre-sales — support scoping, solutioning, and SOW development with sales and technical teams.
• Report with clarity — provide concise programme updates to the APAC Head of Technical Consultants and others.

Skills

Project management

Stakeholder management

Communication

Ambiguity tolerance

GM/GSMA standards

SIM/eSIM domain

Education

PMP or PRINCE2 certification

Job description

About us

Giesecke and Devrient is a global leader in security technology, specialising in innovative solutions across payment systems, mobile security, and digital infrastructure. With a commitment to excellence and customer-centric innovation, we deliver cutting-edge products and services that protect and enable businesses worldwide. Our team is driven by a passion for solving complex challenges and creating value for our customers through technological advancement and strategic thinking.

About the role

You are the person who makes things happen. As Customer Project Manager at G+D Mobile Security, Knoxfield, Melbourne, you sit at the intersection of our customers, our technical teams, and our delivery commitments — ensuring that complex SIM and eSIM deployments land on time, on scope, and on spec.

This is not a passive coordination role. You own the customer relationship from contract signature through to go-live, navigate technical complexity with confidence, and make decisions that keep programmes moving when they otherwise wouldn't.

Key responsibilities

• Own delivery end-to-end — manage the full project lifecycle for SIM, eSIM, and IoT connectivity deployments across Australian MNOs, MVNOs, and enterprise customers
• Be the customer's single point of truth — run steering committees, manage escalations, and ensure customers always know where their programme stands
• Drive cross-functional execution — coordinate engineering, operations, commercial, and third-party vendors to hit milestones without losing people along the way
• Manage risk like it's your job — because it is. Identify, elevate, and resolve blockers before they become problems
• Contribute to pre-sales — support scoping, solutioning, and SOW development for new opportunities alongside the sales and technical consulting teams
• Report with clarity — produce concise programme updates for the APAC Head of Technical Consultants and internal stakeholders that cut through the noise

What we're looking for

• 5+ years of project or programme management experience in telecoms, SIM/eSIM, IoT, or technology delivery
• Proven track record managing complex, multi-stakeholder technical programmes — ideally in or with Tier-1 MNOs or large enterprise customers
• Comfortable operating in ambiguity — you write the plan when there isn't one
• Sharp communicator — equally effective in a customer boardroom and a technical scrum
• PMP, PRINCE2, or equivalent certification preferred — methodology matters less than delivery discipline
• Familiarity with GSMA standards, SIM lifecycle, or eSIM provisioning is a strong advantage
• Ability to work autonomously across time zones as part of a distributed APAC team

What Makes This Role Different

G+D is not a start-up and not a bureaucracy. We are a 170-year-old global technology company operating at the frontier of eSIM, IoT connectivity, and mobile security — and our Australian team punches well above its weight. You will work on programmes that connect millions of devices, support Australia's biggest operators, and contribute to a global portfolio that shapes how the world connects.

You will have the backing of a world-class APAC technical consulting team and the autonomy to run your programmes the way a professional should.

What We Offer

• Competitive salary + performance incentive
• Flexible working — hybrid model across Australia
• Global career pathway within G+D's APAC and international structure
• Direct exposure to the world's leading SIM, eSIM, and IoT technology programmes
• A team that knows its stuff and expects you to as well

At G+D Australia, we are dedicated to creating a diverse and inclusive workplace where every employee feels valued and respected. We are committed to providing equal opportunities and ensure that all applications are assessed based on merit. We invite and encourage individuals with disabilities, as well as Aboriginal and Torres Strait Islander people, to apply for any of our positions.