Interstate VIP Gaming Leader | Premium Guest Growth

The Star Sydney; Melbourne; Sur place; AUD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Up to 30% discounts across restaurants

Diversity and inclusion focused

Lifestyle discounts (gym, retail, and

Résumé du poste

The Star Sydney is seeking a Senior Interstate Manager to lead the interstate premium guest strategy, drive VIP patron acquisition and retention, and grow revenue across gaming, hospitality and luxury offerings.

You will coach Premium Guest Managers, oversee rebate programs, and partner with Marketing and Loyalty to deliver personalised guest experiences while ensuring regulatory compliance and commercial outcomes.

Qualifications

• 5+ years in VIP gaming, casino marketing, hospitality, premium customer relationships, or luxury services.
• Proven senior leadership experience managing sales and customer-facing teams.

Responsabilités

• Lead, coach and develop Premium Guest Managers and Executives to achieve targets.
• Identify opportunities to increase visitation, loyalty and revenue from interstate premium gaming markets.
• Build and maintain relationships with interstate premium gaming patrons in rebate programs.
• Drive market share growth through relationship marketing and strategic account management initiatives.
• Oversee high-value VIP patron relationships and ensure seamless guest experiences across The Star properties.
• Deliver gaming revenue, visitation and profitability targets while identifying new business opportunities.
• Direct premium guest promotions, hosted experiences and VIP events.
• Partner with Marketing and Loyalty teams to drive customer acquisition, retention and activation strategies.
• Establish performance standards, KPI frameworks and foster a high-performance culture.
• Represent The Star at VIP functions and industry events.
• Ensure compliance with Responsible Gambling obligations, AML/CTF requirements, KYC processes and gaming regulations.

Connaissances

VIP guest management

Leadership & coaching

Strategic account management

Stakeholder engagement

Regulatory compliance

Commercial acumen

Description du poste

The Star Sydney is seeking a Senior Interstate Manager to lead the interstate premium guest strategy, drive VIP patron acquisition and retention, and grow revenue across gaming, hospitality and luxury offerings.

You will coach Premium Guest Managers, oversee rebate programs, and partner with Marketing and Loyalty to deliver personalised guest experiences while ensuring regulatory compliance and commercial outcomes.