Premium Guest Executive Interstate

The Star Entertainment Group; Brisbane; On-site; AUD 50,000 - 85,000; Full time

Benefits offered by this job

Free buffet meals

Uniform provided

Parking discount

Dining & accommodation discount

Lifestyle perks

Job summary

The Star Brisbane is seeking a Premium Guest Executive – Interstate to grow the domestic market by building and nurturing relationships with premium guests. You will manage an interstate portfolio, identify new opportunities, re-engage lapsed customers, and drive visitation and revenue across The Star properties.

You will travel interstate regularly, deliver targeted relationship marketing, host in-market dining experiences, and support premium events, working closely with property teams to

Qualifications

• Previous experience in gaming, casino, hotel or premium hospitality environments.
• Experience in local or domestic casino marketing, VIP guest relations, or relationship management is highly regarded.
• Strong communication and interpersonal skills for building genuine relationships with premium guests and stakeholders.
• Commercially minded with a passion for customer engagement and delivering exceptional guest experiences.

Responsibilities

• Manage an interstate portfolio and drive visitation and revenue across The Star properties.
• Identify new business opportunities and re-engage lapsed customers.
• Host in-market dining experiences and support premium events.
• Travel interstate regularly to stay close to the market and monitor customer trends.

Skills

Relationship building

Communication skills

Customer engagement

Interpersonal skills

Sales mindset

Job description

Premium Guest Executive Interstate | The Star Brisbane

As a Premium Guest Executive – Interstate, you will play a key role in growing The Star Entertainment Group’s domestic market by building and nurturing strong relationships with premium guests. You’ll manage an interstate portfolio, identifying new business opportunities, reᾶ‑engaging lapsed customers and driving visitation and revenue across our properties. Working within a dynamic sales team, you’ll deliver targeted relationship marketing initiatives, host in‑market dining experiences and support premium events across The Star’s properties.

You’ll work closely with property marketing and service teams to ensure each guest receives a seamless, personalised experience. With regular interstate travel, you’ll stay close to your market, monitor customer trends and uncover opportunities to grow and protect your portfolio. This is an exciting opportunity for a commercially minded relationship builder who thrives on creating exceptional guest experiences and delivering results.

Why You’ll Love It Here:

• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We’re Looking For:

• Previous experience in a gaming, casino, hotel or premium hospitality environment, ideally with at least 1 year in a similar setting.
• Experience in local or domestic casino marketing, VIP guest relations or relationship management will be highly regarded.
• Strong communication and interpersonal skills, with the ability to build genuine relationships with premium guests and key stakeholders.
• A sound understanding of the casino environment and associated regulatory and compliance requirements.
• A commercially minded approach with a passion for customer engagement, business development and delivering exceptional guest experiences.
• Mandarin and/or Vietnamese language skills would be highly regarded.

About The Star Brisbane

The Star Brisbane is a world‑class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.