Internship Program Supervisor

Australian Internships; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Internships Pty Ltd in Milton, QLD, is seeking an Internship Program Supervisor to oversee the delivery and coordination of our internship programs, ensuring strong support for interns and collaboration with educational institutions and agencies.

You will handle applications, onboarding, visa documentation, and ongoing mentoring, maintain accurate records, and produce reports on outcomes to drive continuous improvement and positive learning experiences.

Qualifications

• Tertiary qualification in education, business, human resources, or a related discipline, or equivalent experience in a relevant field.
• Demonstrated experience in student services, programme management, or a similar educational support role, ideally within internship or graduate recruitment sectors.

Responsibilities

• Oversee day-to-day administration and coordination of internship program operations, including intern recruitment and onboarding.
• Conduct regular check-ins with interns to ensure positive experiences and address issues.
• Coordinate collection of admission documentation (forms, transcripts, CVs, evidence).
• Assess documentation against eligibility requirements and support applicants to complete submissions.
• Coordinate visa-related documentation and checklists.
• Provide administrative support throughout admission and visa processes, including deadlines tracking.
• Manage scheduling, compliance tracking, and reporting on program outcomes and metrics.
• Maintain confidential visa and participant records and produce regular performance reports.

Skills

Organisational skills

Stakeholder management

Interpersonal communication

Mentoring

Education frameworks knowledge

Education

Education/HR degree

Job description

Australian Internships Pty Ltd is a leading provider of internship and experiential learning programs across Australia. We are committed to bridging the gap between academic learning and professional practice, empowering students and graduates to gain real-world experience whilst developing the skills employers seek. Our mission is to create meaningful opportunities for emerging talent and support organisations in building their future workforce through structured, impactful internship programs.

About the role

We are seeking an Internship Program Supervisor (caseload coordinator) to join our team in Milton, QLD, on a full-time basis. In this pivotal role, you will oversee the successful delivery and coordination of our internship programs, ensuring that both interns receive exceptional support and guidance throughout their internship programs. You will work collaboratively across multiple stakeholder groups, including educational institutions, educational agencies, and interns themselves, to create valuable learning experiences that produce positive outcomes for all involved.

Key responsibilities

• Oversee the day-to-day administration and coordination of internship program operations, including intern recruitment, onboarding, and program activities.
• Conduct regular check-ins with interns to ensure positive experiences and address any issues or concerns that arise.
• Coordinate the collection and collation of admission documentation, including application forms, academic transcripts, qualifications, CVs, and supporting evidence.
• Assess documentation against program eligibility and entry requirements, identify missing or inconsistent information, and support applicants to complete their submissions.
• Coordinate the collection and collation of visa-related documentation, checking completeness and consistency against approved checklists.
• Provide administrative support to interns throughout the admission and visa documentation processes, including communicating requirements, following up outstanding documents, and tracking deadlines.
• Manage administrative tasks including scheduling, documentation, compliance tracking, and reporting on program outcomes and metrics.
• Maintain accurate and confidential visa, and participant records, and produce regular reports on program performance, participant feedback, and intern satisfaction.

What we're looking for

• Strong organisational and project management skills with the ability to manage multiple concurrent programmes and stakeholders
• Excellent interpersonal and communication skills, with the ability to build rapport with diverse groups including students, educators, and senior colleagues
• Proven ability to provide mentoring and pastoral support to young professionals in their early career stages
• Knowledge of educational frameworks, learning outcomes, and work-integrated learning principles
• Strong written and verbal communication skills with attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solving mindset with a focus on delivering positive outcomes and continuous improvement
• Tertiary qualification in education, business, human resources, or a related discipline, or equivalent experience in a relevant field
• Preferred: Demonstrated experience working in student services, programme management, or a similar educational support role, ideally within the internship or graduate recruitment sector

What we offer

At Australian Internships Pty Ltd, we value our team members and are committed to creating a supportive and engaging workplace. We foster a collaborative team environment where your contributions are recognised and valued. We encourage a healthy work-life balance and offer flexibility where possible to support your wellbeing.