International Sales Support Coordinator

Total Beauty Network Pty; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Generous staff discounts on beauty品牌

Birthday leave — extra day off

Free yoga sessions

Employee Assistance Program (EAP)

Free onsite parking at Mulgrave HQ

Work with Australian brands and intl. 

Résumé du poste

Total Beauty Network Pty is seeking an International Sales Support Coordinator to join our team in Melbourne. This hands-on role blends international sales coordination, customer service and administration to keep orders moving and customers satisfied across global markets.

You will be the main contact for international distributors and customers, handling enquiries, orders, reporting and daily coordination with sales, operations and finance teams.

Qualifications

• Experience in customer service, sales support or order administration.
• Experience in international sales support, export administration or working with international distributors is highly desirable.

Responsabilités

• Be the key point of contact for international customers, distributors and sales partners, managing enquiries and resolving issues.
• Process and coordinate customer orders, follow up on deliveries and manage order issues with warehouse, logistics and finance teams.
• Support international sales team with presentations, product information, pricing and promotional activities.
• Liaise with freight and logistics partners, assist with shipping documentation and keep customers informed throughout the order process.
• Maintain accurate customer records, trading terms and pricing, and prepare sales reports.

Connaissances

Customer service

Sales support

Order administration

Export coordination

Communication across cultures

Excel & ERP (Dynamics 365)

Outils

ERP (Dynamics 365)

Microsoft Office

Description du poste

Love beauty, people and making things happen? We want you!

At Total Beauty Network (TBN), we're passionate about bringing incredible Australian beauty brands to the world! Home to Designer Brands (DB), INIKA Organic and Raww, we're a fast-paced, growing beauty business with a presence across international markets.

We're looking for a superstar International Sales Support Coordinator to join our team and help keep our international sales operations and customer experience running smoothly.

If you're highly organised, love helping customers and thrive in a role where no two days are the same, this could be your next move!

The Role

This is a hands-on, varied role combining international sales coordination, customer service and administration.

You'll be a key point of contact for our international distributors and customers, managing everything from enquiries and orders to sales reporting and day-to-day coordination.

Working closely with our sales, operations and internal teams, you'll play an important part in keeping our customers happy and our international business moving!

What You'll Be Doing

• Customer & Distributor Support: Be a key point of contact for our international customers, distributors and sales partners, managing enquiries, requests and resolving issues.
• Order Management: Process and coordinate customer orders, follow up on deliveries, manage order issues and work closely with our warehouse, logistics and finance teams to keep things running smoothly.
• International Sales Support: Support our international sales team with presentations, product information, pricing, promotional activities and distributor requirements.
• Logistics & Export Coordination: Liaise with freight and logistics partners, assist with shipping documentation and ensure customers are kept informed throughout the order process.
• Reporting & Administration: Maintain accurate customer records, trading terms and pricing, prepare sales reports and keep our systems up to date.
• Sales & Marketing Coordination: Assist with product launches, new range submissions, promotional materials and international sales activities.

What You'll Bring

• Experience in customer service, sales support, order administration or a similar role.
• Previous experience in international sales support, export administration or working with international distributors is highly desirable.
• Experience coordinating international orders, freight, shipping documentation or export processes would be advantageous.
• Confidence communicating with customers and stakeholders across different countries, cultures and time zones.
• Excellent organisational skills and attention to detail.
• Strong communication skills and a genuine passion for delivering great customer service.
• Confidence using Excel, Microsoft Office and business systems, with ERP experience (particularly Microsoft Dynamics 365) a bonus.
• Experience in beauty, FMCG, wholesale or distribution would be highly regarded.
• A proactive, solutions-focused attitude and the ability to juggle competing priorities.

Most importantly, you're a positive, energetic team player who takes ownership, loves solving problems and isn't afraid to roll up your sleeves and get things done!

Why You'll Love Working at TBN

We're a passionate, energetic team who love what we do, and we have some great perks too!

• Generous staff discounts on our beauty brands.
• Birthday leave – enjoy an extra day off to celebrate you!
• Free yoga sessions.
• Employee Assistance Program (EAP).
• Free onsite parking at our Mulgrave HQ.
• The opportunity to work with exciting Australian beauty brands and international markets.
• A collaborative, fast-paced environment where you can make a real impact.

Ready to Join Us?

If you're a customer service superstar with a passion for organisation, people and making things happen, we'd love to hear from you!