Agency manager and customer service

Prive Hair Australia; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus for targets

Commission opportunities

Permanent full-time employment

Laptop and phone provided

Structured onboarding

Career progression opportunities

Job summary

Privé Hair & Makeup in Melbourne is seeking an experienced coordinator to support a busy booking calendar and client interactions. You will be the main contact for clients, handling calls, quotes and bookings with warmth and professionalism, while maintaining accurate records and coordinating with our national artist network.

The role emphasizes client care, revenue targets and contributing to process improvements within a high-performing team.

Qualifications

• Experience in salon, spa or clinic reception is required.
• Excellent phone manner and polished emails are expected.
• Able to manage a busy calendar with multiple appointments.
• Confident using booking software, CRMs and spreadsheets.

Responsibilities

• Answer calls and enquiries with warmth and professionalism.
• Prepare quotes and guide clients through the booking process.
• Follow up enquiries and secure confirmed bookings with deposits.
• Create accurate bookings and maintain client records.
• Coordinate with the national artist network and support booking allocation.
• Work with operations and finance to resolve requests promptly.
• Keep follow-ups, tasks and handovers organised.
• Identify ways to improve processes and make them clearer.

Skills

Reception experience

Phone communication

Organisation

Calendar management

CRM software

Booking software

Tools

CRM software

Spreadsheet software

Booking software

Job description

Prive Hair Australia - South Melbourne VIC

Experienced in salon, spa or clinic reception? Bring your client care and organisational skills to a growing national beauty business.

Privé Hair & Makeup delivers premium mobile hair and makeup services across Australia for weddings, events, high-end brands, corporate clients and VIPs.

We're looking for an experienced, efficient coordinator who loves helping clients, is confident on the phone and can keep a busy booking calendar running smoothly.

If you're used to balancing calls, appointments, client questions and a busy team, your experience could be an excellent fit.

Privé Hair & Makeup | Full-time | Hybrid | Monday-Friday

Experienced in salon, spa or clinic reception? Bring your client care and organisational skills to a growing national beauty business.

Privé Hair & Makeup delivers premium mobile hair and makeup services across Australia for weddings, events, high-end brands, corporate clients and VIPs.

We're looking for an experienced, efficient coordinator who loves helping clients, is confident on the phone and can keep a busy booking calendar running smoothly.

If you're used to balancing calls, appointments, client questions and a busy team, your experience could be an excellent fit.

Your role

You'll be a key point of contact for our clients, helping them understand their options and confidently secure their booking.

Your responsibilities will include:

• Answering calls and responding to enquiries with warmth and professionalism.
• Preparing quotes, answering questions and guiding clients through the booking process.
• Following up enquiries and securing confirmed, deposit-paid bookings.
• Creating accurate bookings and maintaining clear client records.
• Coordinating with our national artist network and supporting booking allocation.
• Working with operations and finance to ensure requests reach the right person and are resolved promptly.
• Keeping follow-ups, tasks and handovers organised.
• Identifying ways to make our processes clearer and more efficient.

Client care and sales go hand in hand in this role. You'll help people make the right decision while working towards booking and revenue targets.

About you

You'll bring substantial experience in salon, spa, clinic or service-based reception, or a similarly busy corporate administration environment.

We're looking for someone who:

• Is quick, accurate and organised, even when several things need attention.
• Has an excellent phone manner and writes polished, personable emails.
• Learns new systems quickly and confidently uses booking software, CRMs and spreadsheets.
• Can manage a busy calendar and coordinate multiple people and appointments.
• Feels comfortable recommending services, handling questions and asking for the booking.
• Takes initiative, follows through and keeps the team informed.
• Enjoys working in a high-performing team with clear expectations.
• Has the potential to become a trusted leader within our office team.

You'll receive structured onboarding into our systems and procedures. Your established reception, administration and client service skills will help you settle in and take ownership quickly.

Your opportunity to grow

Privé is a national business with ambitions for international growth, an expanding corporate network and future international franchise opportunities.

As we grow, the right person will have opportunities to contribute to process improvements, support new team members and progress towards office team leadership.

What we offer

• An attractive salary based on your experience and credentials.
• Performance bonuses for achieving targets, plus commission opportunities.
• Permanent full-time employment, Monday to Friday.
• A business laptop and phone.
• Structured onboarding and direct support from our directors and operations team.
• A varied role in the premium beauty industry with scope for career progression.