International Arrivals & Programs Client Services Officer

Times Higher Education; Adelaide; On-site; AUD 85,000 - 93,000; Full time

Benefits offered by this job

17% Superannuation

Job summary

Flinders University is seeking a Client Services Officer (Arrivals and Program Support) to organise arrivals, orientation and social events for international students. You will help manage bookings, communications and finances while supporting systems for student records and reporting.

The role emphasizes cross-cultural communication, excellent customer service, and collaboration within the International Student Services team, including front desk duties and policy adherence.

Qualifications

• Experience working with students and cross-cultural environments.
• Commitment to high-level customer service standards.
• Ability to use student records management systems and word processing tools.
• Attention to detail and accuracy in administrative tasks.

Responsibilities

• Organise arrivals, orientation and social programs for commencing and continuing international students.
• Manage bookings, finance, program planning and related communications.
• Contribute to systems and reporting for student records and financial transactions.
• Support risk management and program compliance with university guidelines.
• Collaborate with Client Services staff and provide front counter/reception support.

Skills

Customer service

Interpersonal skills

Cross-cultural communication

Administrative skills

Record management

Education

Bachelor's degree

Tools

Word processing

Records management systems

Job description

Flinders University is seeking a Client Services Officer (Arrivals and Program Support) to organise arrivals, orientation and social events for international students. You will help manage bookings, communications and finances while supporting systems for student records and reporting.

The role emphasizes cross-cultural communication, excellent customer service, and collaboration within the International Student Services team, including front desk duties and policy adherence.