Client Services Officer (Sponsored Students)

Flinders University

Adelaide

On-site

AUD 82,657 - 91,222

Full time

14 days+

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Benefits offered by this job

17% Superannuation

Flexible working arrangements

Professional development activities

Inclusive culture

Job summary

A prestigious Australian university in Adelaide is looking for a Client Services Officer to provide essential support for international students. The ideal candidate will navigate university policies effectively and provide superior customer service. Responsibilities include administrative support and collaboration with various teams to ensure the success of sponsored students. Experience working with diverse cultures and financial management skills are essential. This full-time role aims to enhance student experiences and obligations within the university's commitments.

Qualifications

Experience with international students and cross-cultural communication.
Well-developed computing and administrative skills.
Intermediate to advanced financial management skills.

Responsibilities

Provide administrative support for sponsored students' case management.
Enhance reporting systems for sponsored students.
Collaboration with Client Services for admissions processes.

Skills

Customer Service

Interpretation of policy

Working with international students

Tools

Financial systems

Administrative systems (electronic and paper-based)

Job description

Client Services Officer (Sponsored Students)

Join to apply for the Client Services Officer (Sponsored Students) role at Flinders University

Base pay range

A$82,657.00/yr - A$91,222.00/yr

About the Role

We are seeking a customer‑focused individual with the ability to navigate and interpret complex University and government policies and procedures, to provide efficient and responsive support and advice to international students. The role of Client Services Officer (Sponsored Students), or CSOSS, has a particular emphasis on ensuring that the University fulfils its contractual and service obligations to international students who receive scholarships from the Australian government and foreign sponsoring agencies.

Working collaboratively with other Client Services staff in the International Student Service team to provide effective and consistent client and customer focused services to international students, the CSOSS is accountable for:

Providing administrative support to assist in the case management of sponsored students
Contributing to the use and where appropriate, enhancement of related systems and reporting for sponsored students
Implementing initiatives that effectively link Client Services functions to the case management undertaken by the International Student Advisors
Working with other Client Services staff in the Marketing and Recruitment teams where support may be provided in managing admissions processes or recruitment advice associated with sponsored students.

About You

With your exceptional communication and interpersonal skills, you will achieve a high level of customer service standards to maintain strong and constructive relationships with diverse staff, students, and industry stakeholders. You will be well versed in diplomacy to communicate complex and sensitive matters in a cross‑cultural working environment. Your keen attention to detail will allow you to prioritise tasks and meet deadlines while always demonstrating a commitment to high‑quality service delivery.

To be successful in this role you will demonstrate:

Experience working with international students, including an understanding of other cultures and the ability to communicate in a cross‑cultural working environment.
Well‑developed computing and administrative skills including data entry, word processing and developing and maintaining electronic and paper‑based administrative systems, with a commitment to attention to detail, efficiency and accuracy.
Intermediate to advanced financial management skills such as review and reconciliation of financial transactions and use of financial systems.
Effective analytical and written communication skills, including the ability to present and interpret data.

Life at Flinders

We’re transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and among the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, our inclusive culture believes absolutely in equality and opportunity for all. We don’t just accommodate differences; we embrace and celebrate them.

17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services, including exclusive staff study offers
We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
Vibrant campus life and amenities including on‑campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organization committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Please see here for our Reconciliation Action Plan
Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration; each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

To apply online, please visit the Jobs@Flinders website via the job portal: JR00000XXXXX Client Services Officer
You are required to submit a CV, along with a Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the Position description.
For more information regarding this position, please contact Jose Paulino.

Applications to be submitted before 10:00 pm (ACDT) Sunday, 11th January 2026.

Please note, late applications and applications sent via agencies will not be accepted.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Desired Skills and Experience