Client Services Officer (International Arrivals & Program Support)

$84,599 - $93,366 P.A. + 17% Super; Adelaide; On-site; AUD 85,000 - 93,000; Full time

Benefits offered by this job

17% Superannuation

Job summary

Flinders University is seeking a Client Services Officer (Arrivals and Program Support) to organise arrivals, orientation and social events for international students. You will help manage bookings, communications and finances while supporting systems for student records and reporting.

The role emphasizes cross-cultural communication, excellent customer service, and collaboration within the International Student Services team, including front desk duties and policy adherence.

Qualifications

• Experience working with students and cross-cultural environments.
• Commitment to high-level customer service standards.
• Ability to use student records management systems and word processing tools.
• Attention to detail and accuracy in administrative tasks.

Responsibilities

• Organise arrivals, orientation and social programs for commencing and continuing international students.
• Manage bookings, finance, program planning and related communications.
• Contribute to systems and reporting for student records and financial transactions.
• Support risk management and program compliance with university guidelines.
• Collaborate with Client Services staff and provide front counter/reception support.

Skills

Customer service

Interpersonal skills

Cross-cultural communication

Administrative skills

Record management

Education

Bachelor's degree

Tools

Word processing

Records management systems

Job description

• Continuing Position | Full-Time
• Higher Education Officer Level 5 | $84,599 - $93,366 p.a. + 17% Super.
• Location:Bedford Park / Kaurna Country
• View Position Description

About the Role

The Client Services Officer (Arrivals and Program Support) plays a key role in providing program support and customer focused service to ensure that the University fulfils its service standards and obligations to international students studying at Flinders University. This position is part of a broader Client Services team, who provide front-line support and services to international students in facilitating the effective integration of commencing and continuing international students and their families into Flinders University and wider community,

With an emphasis on organising support in arrivals, orientation and social programs for both commencing and continuing international students, the Client Services Officer (Arrivals and Program Support) is accountable for:

• Taking responsibility for the arrival, orientation and social programs for commencing and continuing international students – IE: Organising the arrivals teams, managing booking, finance, program planning and related communications
• Contributing to the use, and where appropriate enhancement, of related systems and reporting for international students and program support resulting in effective operating and information management systems, efficient maintenance, retrieval and provision of student records and financial management of international student service team financial transactions and reconciliations
• Implementing initiatives that effectively link Client Services functions to the case management undertaken by the International Student Advisors including but not limited to support that covers monitoring and advice on the adherence to risk management and program level compliance with established University level guidelines and procedures
• Working collaboratively with other Client Services staff in the International Student Services team to provide effective and consistent client and customer focused services to international students, (including front counter/reception responsibilities.

A more comprehensive list of responsibilities is available from the position description.

About You

You have experience working with students and a demonstrated understanding of other cultures, along with a commitment to high-level customer service standards, and you can easily communicate in a cross-cultural working environment. You possess great computing and administrative skills - including effective use of customer records management systems, , word processing and developing and maintaining electronic and paper based administrative systems with a commitment to attention to detail, efficiency and accuracy.

To be successful in this role, you will also have:

• Well-developed interpersonal and oral communication skills that contribute to effective team processes and build constructive relationships.
• Knowledge of University program structures, academic policies and procedures, and ability to interpret and apply University and government policies and procedures.
• Experience working in a support/advisory environment including demonstrated ability to effectively deal with sensitive and complex matters on behalf of clients.
• Exceptional organisational ability and initiative including experience in work planning and prioritising to meet deadlines and managing the demands of a complex team environment.
• Experience in the selection, induction and supervision of casual staff is desirable.

It is expected that the successful candidate will have completed a degree with subsequent relevant experience or have an equivalent combination of experience and/or education and/or training.

Aboutthe Student Life Division

The Student Life division ensures the delivery of student-centred support across the student lifecycle that underpins the University’s broader strategic visions by delivering support services and functions thatfacilitateand enhance the academic mission of the institution. The Student Life division provides support services and programs that contribute to the student experience and success, including in the areas of health, counselling, disability services, orientation and transition, student wellbeing, and Flinders University Student Association.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So,why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Our commitment to wellbeing through ourThriving@Flindersinitiative
• Wide range of professional development activities and services, including exclusive staff study offers
• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our four SAGE Cygnet Awards.
• Vibrant campus life and amenities including on campushealth care services,gymandchildcare centre(Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for ourReconciliation Action Plan
• Please see here for ourIndigenous Workforce Strategy

Prescribed Conditions for Employment

• A current Nationally Coordinated Criminal History Checkwhich is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
• In addition, it is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

Certification

Applications to be submitted before 10.00pm:

11 May 2026

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.