Internal Sales & Customer Service Specialist

Bison Project Group; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary based on experience

Stable full-time employment

Friendly and supportive team

Career growth and professional发展

Diverse and interesting work across业务

Job summary

Bison Project Group in Campbellfield, VIC, is seeking an Internal Sales Administrator / Customer Service Representative to join our growing team. You will be the first point of contact for customers, supporting the sales team from enquiry through to job completion.

This full-time role involves handling inbound enquiries, preparing quotations, processing orders, scheduling deliveries, and coordinating with operations.

Qualifications

• Experience in internal sales, customer service or sales administration.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• High attention to detail.
• Confidence using Microsoft Office and CRM systems; familiarity with XERO, Work Guru, Bin Manager is a bonus.

Responsibilities

• Responding to inbound sales enquiries via phone and email.
• Proactively identifying and following up new sales opportunities.
• Preparing quotations and converting enquiries into sales.
• Processing customer orders accurately and efficiently.
• Scheduling demolition and skip bin deliveries, collections and bookings.
• Coordinating customer requirements with our operations team.
• Building long-term relationships through exceptional customer service.
• Maintaining accurate customer records within our CRM system.
• General administration and sales support duties such as permit applications and leads processing.
• Assisting customers with product and service information across divisions.
• General administration tasks.

Skills

Internal sales

Customer service

Sales administration

Microsoft Office

CRM systems

Tools

CRM systems

Xero

WorkGuru

Bin Manager

Job description

Bison Project Group in Campbellfield, VIC, is seeking an Internal Sales Administrator / Customer Service Representative to join our growing team. You will be the first point of contact for customers, supporting the sales team from enquiry through to job completion.

This full-time role involves handling inbound enquiries, preparing quotations, processing orders, scheduling deliveries, and coordinating with operations.