Customer Service / Internal Sales

Spicers Australia; Greater Dandenong; Presencial; AUD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Car parking

Wellbeing programs

Descripción de la vacante

Spicers Australia is seeking a Customer Service Representative to join our busy internal sales team in Dandenong South. You will handle phone and email inquiries, process orders and provide innovative solutions to meet customer needs.

You will work with External Sales, Warehouse, Supply and Samples to ensure timely and accurate ordering and delivery, reporting to Internal Sales Manager. Standard hours are Monday to Friday, 37.5 hours.

Formación

• Experience in the print, design, packaging, signage or label industry (highly desirable)
• Excellent communication skills (written and verbal)
• Strong interpersonal skills
• Strong attention to detail
• Proficient in using Microsoft Office products (Word, Excel)
• Experience using SAP (highly desirable)
• Drive, energy and a willingness to learn.

Responsabilidades

• Receive and respond to customer enquiries via phone and email
• Provide a high standard of customer service
• Process orders in SAP, check stock availability and where required suggest alternative products
• Build and maintain excellent knowledge of Spicers’ product ranges
• Focus on and support sales of ageing stock
• Provide direction to customers on our products and services
• Work within in a small dedicated team
• Liaise with external sales and warehouse teams to ensure service levels are achieved
• Ad-hoc duties as required.

Conocimientos

Communication

Interpersonal

Attention to detail

Willingness to learn

Herramientas

SAP

Microsoft Office

Descripción del empleo

Spicers is a national Company with offices and warehouses in every state and territory in Australia.We are a leading provider of products and services to the print, design and advertising industries. Our range is targeted to various print segments and diverse markets.

About this Position

As a Customer Service Representative, you will work in our busy internal sales team to provide an exceptional level of service to a wide variety of customers based in Melbourne, Adelaide, Perth & Tasmania. Day-to-day you will answer phone and email enquiries, process orders and provide innovative solutions for your customers to meet their needs. You will also work closely with other teams such as External Sales, Warehouse, Supply and Samples to support timely and accurate ordering and delivery of customer goods.

Working in our Dandenong South office, you will report to the Internal Sales Manager. You will be required to work Monday to Friday, 37.5 hours per week, with rostered shifts falling between 8am and 5:30pm.

Key Responsibilities:

Receive and respond to customer enquiries via phone and email

Provide a high standard of customer service

Process orders in SAP, check stock availability and where required suggest alternative products

Build and maintain excellent knowledge of Spicers’ product ranges

Focus on and support sales of ageing stock

Provide direction to customers on our products and services

Work within in a small dedicated team

Liaise with external sales and warehouse teams to ensure service levels are achieved

Ad-hoc duties as required.

Skills and Experience:

Experience in the print, design, packaging, signage or label industry (highly desirable)

Excellent communication skills (written and verbal)

Strong interpersonal skills

Strong attention to detail

Proficient in using Microsoft Office products (Word, Excel)

Experience using SAP (highly desirable)

Drive, energy and a willingness to learn.

Remuneration and Benefits:

Training and development provided

Car parking provided

Exceptional company culture offering social, community and wellbeing programs.