Internal Sales Customer Service

Kg Talent; Melbourne; On-site; AUD 39,000 - 55,000; Full time

Job summary

A1 Roadlines, part of Varley Group, is seeking a proactive Internal Sales & Customer Service Coordinator in Knoxfield. You’ll be the primary contact for customers, handling enquiries, quotations, orders and coordinating through to delivery.

Collaborate with Sales, Production and Operations to ensure a seamless, professional customer experience. Bring internal sales experience, strong communication, organisation and a willingness to learn technical products in manufacturing and engineering

Qualifications

• Previous experience in Internal Sales, Customer Service, Sales Support or Account Coordination.
• Strong relationship-building and communication skills.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple priorities and competing deadlines.
• Confidence using Microsoft Office and business systems.
• Experience with quotations, order processing and customer communication.
• A proactive and solutions-focused approach.
• Experience within manufacturing, engineering, industrial, transport, automotive or trade-related industries (highly regarded).
• A willingness to learn technical products and industry knowledge.

Responsibilities

• Responding to customer enquiries via phone, email and online channels.
• Preparing quotations and following up opportunities.
• Processing customer orders and maintaining accurate records.
• Coordinating customer requirements with Production and internal teams.
• Monitoring order progress and communicating updates to customers.
• Raising and maintaining job sheets and associated documentation.
• Managing customer backorders and stock availability enquiries.
• Supporting parts sales, aftermarket enquiries and service-related requests.
• Assisting with annual inspection and service administration activities.
• Building and maintaining strong customer relationships.
• Working collaboratively with operational teams to ensure exceptional customer outcomes.
• Supporting continuous improvement initiatives and process efficiencies.

Skills

Internal Sales

Relationship Building

Organisation

Prioritisation

Quotations/Orders

Solutions-focused

Manufacturing/Engineering

Technical products

Tools

Microsoft Office

Business systems

Job description

Job Description

Join A1 Roadlines, proudly backed by Varley Group

A1 Roadlines is a proud member of Varley Group, one of Australia’s largest and most respected privately owned engineering and manufacturing organisations.

For decades, A1 Roadlines has been a trusted provider of road safety and traffic management solutions, supporting customers across Australia with high-quality products, industry expertise and exceptional service. Supported by the strength, stability and resources of Varley Group, A1 Roadlines combines the agility of a close-knit team with the opportunities of a much larger organisation.

At A1 Roadlines, our people are at the heart of everything we do. We value initiative, teamwork and customer service excellence, and we’re committed to providing an environment where employees can build long-term careers and make a genuine impact.

Why Join Us?

• Join a stable and growing Australian manufacturer backed by Varley Group
• Enjoy a diverse role that combines customer service, sales support, operations and coordination
• Work closely with customers and play a key role in delivering outstanding service
• Be part of a supportive, collaborative and down-to-earth team
• Long-term career development opportunities within the broader Varley Group
• Knoxfield-based role with a variety of work and no two days the same

About the Role

We’re looking for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our team.

This is more than a traditional internal sales role. You’ll become a key point of contact for customers, supporting enquiries, preparing quotations, processing orders and coordinating customer requirements through to completion and delivery.

Working closely with Sales, Production, Purchasing and Business Operations, you’ll play an important role in ensuring customers receive a seamless and professional experience from enquiry through to delivery.

What You’ll Be Doing

• Responding to customer enquiries via phone, email and online channels
• Preparing quotations and following up opportunities
• Processing customer orders and maintaining accurate records
• Coordinating customer requirements with Production and internal teams
• Monitoring order progress and communicating updates to customers
• Raising and maintaining job sheets and associated documentation
• Managing customer backorders and stock availability enquiries
• Supporting parts sales, aftermarket enquiries and service-related requests
• Assisting with annual inspection and service administration activities
• Building and maintaining strong customer relationships
• Working collaboratively with operational teams to ensure exceptional customer outcomes
• Supporting continuous improvement initiatives and process efficiencies

About You

You enjoy working with people, solving problems and delivering excellent customer service.

You take ownership of your work, communicate confidently and enjoy being part of a team that genuinely supports one another.

You’ll ideally bring

• Previous experience in Internal Sales, Customer Service, Sales Support or Account Coordination
• Strong relationship-building and communication skills
• Excellent organisational skills and attention to detail
• The ability to manage multiple priorities and competing deadlines
• Confidence using Microsoft Office and business systems
• Experience with quotations, order processing and customer communication
• A proactive and solutions-focused approach
• Experience within manufacturing, engineering, industrial, transport, automotive or trade-related industries (highly regarded)
• A willingness to learn technical products and industry knowledge

What’s On Offer

• Competitive hourly rate
• Long-term career opportunity with a growing Australian business
• Supportive and collaborative team culture
• Diverse role with daily customer interaction
• Exposure to a respected national engineering and manufacturing group
• Opportunity to develop your skills and build a rewarding career
• Employee Assistance Program (EAP)
• Stability, security and future career pathways within Varley Group