Order Management & Customer Support Specialist

Indigeco Pty Ltd; Melbourne; On-site; AUD 67,000 - 70,000; Full time

Benefits offered by this job

Superannuation

8% Variable Bonus

Salary Continuance Insurance

Job summary

Indigeco Pty Ltd in Kilsyth, VIC is seeking two Customer Assistance Coordinators to manage customer accounts across the full order lifecycle, liaising with internal teams to ensure orders are processed efficiently and customer expectations are met. The role offers a collaborative, fast-paced environment with opportunities for career development.

The role requires strong communication, attention to detail and the ability to work in a high-volume setting within a team.

Qualifications

• Experience in customer service, support, or order management in a high-volume setting.
• Clear written and verbal communication skills with strong attention to detail.
• Ability to prioritise tasks and manage multiple customer requests simultaneously.
• Customer-first mindset and problem-solving abilities, with team collaboration.
• Experience with CRM/ERP systems and order processing platforms.

Responsibilities

• Manage customer accounts from order placement through to fulfilment and delivery.
• Process orders, amendments and account updates.
• Be primary contact for customer enquiries via phone and email.
• Investigate and resolve order issues, claims and concerns.
• Coordinate with supply chain, warehousing, logistics and sales to meet expectations.
• Maintain accurate records within CRM and business systems.
• Process rebates, claims and customer-related documentation.
• Monitor order status and communicate updates to customers.
• Support process improvement and automation projects.
• Ensure compliance with policies and customer service standards.

Skills

Customer service

Order management

CRM/ERP systems

Salesforce

Attention to detail

Multitasking

Team collaboration

Tools

Salesforce

Oracle

CRM/ERP systems

Job description

Permanent Full-Time Opportunities (2 Positions Available)
📍 Kilsyth, VIC
💰 $67,000 - $70,000 + Super + 8% Variable Bonus + Salary Continuance Insurance

Customer Assistance Coordinator

Permanent Full-Time Opportunities (2 Positions Available)
📍 Kilsyth, VIC
💰 $67,000 - $70,000 + Super + 8% Variable Bonus + Salary Continuance Insurance

About the Opportunity

An exciting opportunity is available for two Customer Assistance Coordinators to join a global manufacturing and distribution business that supplies industry-leading products across the automotive, heavy-duty diesel, filtration and industrial sectors.

Working within a collaborative Customer Assistance team, you will be the frontline connection between customers and the business, ensuring orders, enquiries and customer requests are managed efficiently and professionally. This is a fast-paced role that offers excellent long-term career development opportunities, with several team members having progressed internally into other areas of the business.

About the Role

As a Customer Assistance Coordinator, you will manage customer accounts across the full order lifecycle while providing outstanding service to distributors, dealers and end-users. You'll work closely with internal teams including supply chain, warehousing, logistics and sales to ensure customer expectations are met.

This role combines customer service, order management, problem-solving and administration within a high-volume environment.

Key Responsibilities

• Manage customer accounts from order placement through to fulfilment and delivery.
• Process customer orders, amendments and account updates.
• Act as the primary point of contact for customer enquiries via phone and email.
• Investigate and resolve order issues, claims and customer concerns.
• Liaise with internal departments to ensure timely order processing and delivery.
• Maintain accurate records within CRM and business systems.
• Process rebates, claims and customer-related documentation.
• Monitor and communicate order status updates to customers.
• Support process improvement initiatives and automation projects.
• Ensure compliance with company policies and customer service standards.
• Assist with customer visits and stakeholder engagement activities when required.

What You'll Bring
Essential Experience

• Previous experience in a customer service, customer support, customer care or order management role.
• Experience working within a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to multitask and prioritise competing demands.
• A customer-first mindset with strong problem-solving capabilities.
• Ability to work collaboratively within a team environment.

Desirable Experience

• Experience within manufacturing, automotive, industrial, logistics or distribution environments.
• Exposure to CRM or ERP systems.
• Experience with Salesforce, Oracle or similar business systems.
• Experience working with order management or purchase order processing platforms.
• Familiarity with process automation tools would be advantageous.

What Success Looks Like

The successful candidate will be:

• Highly organised and detail-oriented.
• Comfortable managing large volumes of customer enquiries and transactions.
• A quick learner who embraces new technology and systems.
• Able to take ownership of issues and see them through to resolution.
• A strong team player with a positive attitude.
• Adaptable and eager to contribute to continuous improvement initiatives.

Working Hours

This role operates on a rotating schedule to support customer service operating hours:

• Week 1: 8:00am - 4:00pm
• Week 2: 10:00am - 6:00pm

Some flexibility may be available; however, candidates must be willing and able to work across the rotating roster.

Work Arrangement

The role is primarily office-based with flexibility following the initial training period.

• Comprehensive onboarding and training provided.
• Initial training conducted mainly onsite.
• Flexible working arrangements may be available following successful completion of onboarding and establishment within the role.

Pre-Employment Requirements

• Two professional reference checks.
• Pre-employment medical assessment.
• Full Australian working rights (Australian Citizens and Permanent Residents only).

If you thrive in a fast-paced customer-focused environment and are looking to build a rewarding long-term career, we'd love to hear from you.

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