Internal Review Officer — Participant-Focused Decisions

Chandler Macleod Group; Brisbane; On-site; AUD 63,000 - 89,000; Full time

Benefits offered by this job

Hourly rate $55.24 + Super

ASAP start pending clearance

Nationwide location

Job summary

Chandler Macleod Group is seeking an experienced Internal Review Officer for a Federal Government agency. You will undertake reviews on participant access, eligibility, and funded supports, interpreting legislation and policy to deliver evidence-based recommendations.

You will manage a caseload with a focus on accuracy and timely decisions, maintaining records and applying trauma-informed, culturally responsive approaches where appropriate.

Qualifications

• Experience interpreting and applying legislation, policy, procedures, or regulatory frameworks.
• Strong ability to analyse information and evidence to develop balanced recommendations.
• Excellent written communication skills for reports, findings, and assessments.
• Stakeholder engagement skills and ability to explain complex information clearly.
• Ability to manage competing priorities and caseloads within timeframes.

Responsibilities

• Undertake internal reviews by gathering, assessing, and analysing information and evidence.
• Apply legislation, policy, and guidelines to support fair recommendations.
• Prepare clear and well-reasoned review findings and recommendations.
• Communicate review outcomes and appeal pathways professionally.
• Engage with participants and stakeholders to obtain information for informed decisions.
• Manage a caseload while meeting legislative timeframes.
• Maintain accurate records and case documentation.

Skills

Legislation interpretation

Analytical reasoning

Attention to detail

Written communication

Stakeholder engagement

Caseload management

Decision making

Team collaboration

Education

Law/Public Administration qualification

Disability/Health/Human Services knowledge

Job description

Chandler Macleod Group is seeking an experienced Internal Review Officer for a Federal Government agency. You will undertake reviews on participant access, eligibility, and funded supports, interpreting legislation and policy to deliver evidence-based recommendations.

You will manage a caseload with a focus on accuracy and timely decisions, maintaining records and applying trauma-informed, culturally responsive approaches where appropriate.