Internal Communications & Projects Lead

Yo-Chi Frozen Yogurt; City of Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

On-site chef - breakfast & lunch

Free parking

On-site gym

Dog-friendly workspace

Job summary

Yo-Chi Frozen Yogurt is seeking an Internal Communications Specialist to keep teams connected, informed and aligned. The role sits at the heart of our business, linking Support, Operations and venues to turn initiatives into clear, actionable messages.

Working from our Hawthorn office with a minimum of 2 days per week on site, you’ll develop plans, manage calendars, coordinate cross‑functional projects and help teams understand what’s changing and why it matters.

Qualifications

• Previous experience in internal communications, project coordination, operations or a similar role.
• Strong operator and communicator who can turn complex information into clear, engaging content.
• Highly organised and able to juggle multiple projects and deadlines.
• Natural communicator who can bring people together across teams.
• Strong writing skills with attention to tone, detail and consistency.
• Confident coordinating projects, timelines, actions and stakeholders.
• Creative and willing to find new ways to engage teams.
• Proactive, curious and able to spot opportunities to improve communication.
• Comfortable in a fast-moving, growing business where priorities can change.

Responsibilities

• Own the delivery of Yo-Chi's internal communications, making sure updates are clear, engaging and actionable.
• Develop communication plans for new initiatives, campaigns, projects and priorities.
• Manage internal communication calendar, workflows and channels.
• Collaborate with Operations, Marketing, Training, People & Culture, Supply Chain and Support Teams to align messages.
• Support the Business Operations Manager to coordinate cross-functional projects from planning to implementation.
• Keep project timelines, actions, milestones and stakeholders on track.
• Ensure new initiatives are practical, venue-ready and rolled out consistently across the business.
• Support change and implementation activities, helping teams understand what’s changing and why it matters.
• Gather feedback to understand what's working and how to improve how we communicate.

Skills

Internal communications

Project coordination

Operations experience

Strong writing

Stakeholder management

Cross-team collaboration

Change management

Organisational skills

Job description

Yo-Chi Frozen Yogurt is seeking an Internal Communications Specialist to keep teams connected, informed and aligned. The role sits at the heart of our business, linking Support, Operations and venues to turn initiatives into clear, actionable messages.

Working from our Hawthorn office with a minimum of 2 days per week on site, you’ll develop plans, manage calendars, coordinate cross‑functional projects and help teams understand what’s changing and why it matters.