Intelligence Support Officer

NSW Department of Customer Service; Parramatta; Hybrid; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

NSW Department of Customer Service is seeking an Intelligence Support Officer in the Intelligence Unit at Building Commission NSW, Parramatta. This full-time ongoing role sits in a hybrid environment and supports intelligence, compliance and investigation activities to protect NSW homeowners and improve building industry standards.

You will collect and manage information, develop intelligence products, and collaborate with stakeholders.

Qualifications

• Ability to identify, assess and accurately record information.
• Clear communication with colleagues, customers and stakeholders.
• Self-management and ability to work independently.
• Capable of prioritising and meeting deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and information management systems.
• Maintain high standards of confidentiality, integrity and information security.
• Willingness to undergo Baseline Security Clearance and probity screening.

Responsibilities

• Collect, manage and provide information from internal and external systems to support intelligence, compliance and investigation activities.
• Support development of intelligence products and regulatory decision-making.
• Maintain accurate records and ensure information is managed securely.
• Build effective relationships with stakeholders and partner agencies.
• Deliver accurate outcomes in a fast-paced environment while applying relevant legislation and policies.

Skills

Organised

Detail oriented

Clear communicator

Self-management

Deadline management

MS Office

Information management

Confidentiality

Security clearance

Probity screening

Job description

Intelligence Unit - Data, Intelligence & Analytics Directorate
Building Commission NSW

Grade: Clerk Grade 3/4
Employment type: Full-time ongoing
Location: Parramatta (hybrid working arrangements available)

Help protect NSW homeowners through intelligence-led regulation

Join the Intelligence Unit at Building Commission NSW as an Intelligence Support Officer. This hands-on role is ideal for someone who is organised, curious and detail oriented. You will collect, manage and provide information that supports intelligence, compliance and investigation activities, helping improve building industry standards and protect NSW homeowners.

This is an opportunity to develop a career in regulatory intelligence while working with data, systems, and stakeholders in a fast-paced and collaborative environment.

Why join Building Commission NSW?

• Flexible and hybrid working arrangements.
• An opportunity to build practical intelligence and information management skills in a specialist regulatory environment.
• Exposure to intelligence, regulatory, compliance and investigative work.
• Collaboration with intelligence analysts, investigators, compliance teams and government partners.
• The opportunity to contribute to operational outcomes that support the NSW community.

About the Intelligence Unit

The Intelligence Unit supports Building Commission NSW's compliance, investigation and regulatory activities by providing timely and reliable information and intelligence products to operational teams.

The team's focus is delivering accurate information, supporting informed decision-making and helping improve outcomes across the residential construction sector.

Your impact

• Collect, manage and provide information from internal and external systems to support intelligence, compliance and investigation activities and respond to information requests.
• Support the development of intelligence products and regulatory decision-making.
• Maintain accurate records and ensure information is managed securely.
• Build effective relationships with stakeholders and partner agencies.
• Deliver accurate outcomes in a fast-paced environment while applying relevant legislation, policies and procedures.

What you bring

• Can identify, assess and accurately record information.
• Communicates clearly and works effectively with colleagues, customers and stakeholders with the ability to self-manage and work independently.
• Can manage competing priorities and meet deadlines in a fast-paced environment.
• Is confident using Microsoft Office and information management systems.
• Maintains high standards of confidentiality, integrity and information security.
• Previous intelligence experience is not essential. A willingness to learn, sound administrative capability and an interest in regulatory or intelligence work will be highly regarded.
• Has relevant experience and/or qualifications, and an interest in intelligence, regulation or information management.
• Satisfactory criminal record check.
• Ability to obtain and maintain a Baseline Security Clearance.
• Willingness to undergo probity screening in line with relevant legislation and policies.

Salary Grade 03/04, with the base salary for this role starting at 87,199 base plus superannuation

Closing Date: Wednesday, 28th October 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process