Intelligence Coordination Officer (APS5/6) — Canberra

Sos Recruitment; Canberra; On-site; AUD 117,000 - 132,000; Full time

Job summary

SOS Recruitment is recruiting for APS5/6 Intelligence Coordination Officers in Canberra, ACT. Start date ASAP for a 12-month assignment with potential extension. Roles cover coordination, customer service and secure facilities access, with leadership for APS6 and a focus on transformation initiatives.

APS5 offers frontline coordination and customer service duties; APS6 provides team leadership, strategic input and process improvements across intelligence coordination functions.

Qualifications

• Strong administration, coordination and customer service skills.
• Experience managing high volumes of competing and time-critical tasks.
• Excellent organisational skills and the ability to deliver processes efficiently.
• Sound judgement, discretion and a high level of personal integrity.
• Ability to work independently and remain effective in a fast-pressure environment.
• Strong stakeholder engagement skills and the ability to develop productive relationships.
• Personal resilience and adaptability.

Responsibilities

• APS5: Provide high-quality customer service via a central coordination hotline and inbox.
• Coordinate access to secure facilities, calendar management and front-of-house service.
• Track and administer sensitive security and intelligence tasking across the branch.
• Liaise with internal and external stakeholders to prioritise requests.
• Track feedback and report on customer experiences and service metrics.
• Support change management and transformation activities.
• Manage competing priorities and high volumes of time-critical work with accuracy and discretion.
• APS6: Lead a small administrative team delivering intel coordination services.
• Oversee delivery of customer service via hotline and inbox.
• Manage access to secure facilities and calendar management.
• Maintain accountability for tracking and administration of sensitive tasking.
• Build relationships with departmental stakeholders and intelligence services.
• Analyse customer feedback and service metrics for senior management.
• Contribute to improved processes and systems and support transformation initiatives.

Skills

Administration

Coordination

Customer service

Stakeholder engagement

Time management

Discretion

Independent work

Strategic thinking

Fast-paced environment

Job description

SOS Recruitment is recruiting for APS5/6 Intelligence Coordination Officers in Canberra, ACT. Start date ASAP for a 12-month assignment with potential extension. Roles cover coordination, customer service and secure facilities access, with leadership for APS6 and a focus on transformation initiatives.

APS5 offers frontline coordination and customer service duties; APS6 provides team leadership, strategic input and process improvements across intelligence coordination functions.