Mental Health Intake Officer

Coast & Country Primary Care; Bathurst; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Sign-on Bonus

Laptop provided

Salary packaging benefits

Meal and entertainment expenses

Job summary

Coast & Country Primary Care Bathurst NSW is seeking a Mental Health Intake Officer to join a multidisciplinary team delivering Psychological Therapies for Underserviced Populations across Bathurst and Orange region.

You will be the first point of contact for consumers, carers and referrers, coordinating referrals, screening eligibility, triage, and ensuring timely access to services while maintaining confidential records.

Qualifications

• Two years’ experience in health administration, intake, referral management or mental health service support.
• Eligibility to work in Australia permanently and WWCC/CRC requirements.
• Experience with client intake, referral pathways and waitlist management is desirable.
• Proficient in clinical or practice management systems (e.g., Best Practice, Nookal).

Responsibilities

• Serve as first point of contact for consumers, carers, referrers and stakeholders.
• Receive, process and coordinate referrals and record them promptly.
• Undertake initial intake, eligibility screening and triage.
• Maintain regular contact with consumers awaiting service allocation.
• Coordinate waitlist management and ensure accurate records.
• Support liaison with GPs, hospitals and local health services.

Skills

Experience in health administration

High communication skills

Education

Certificate III in Business Administration, Medical Administration, Community Services, Mental Health, Alcohol and Other Drugs, Peer Work, Psychosocial Support or equivalent experience.

Tools

Best Practice

Nookal

Job description

Coast & Country Primary Care – Bathurst NSW

Full time, Permanent

1d ago , from Coast & Country Primary Care

Administration,Mental Health Support Services

About us

Coast & Country Primary Care (CCPC) is an accessible and inclusive consumer-directed care and primary health care provider, who delivers a diverse range of health and community programs and services across New South Wales. Providing services since 2001, we are a not-for-profit organisation that values people – our team, the people we support and the wider community.

At CCPC our vision is “make a positive impact where we live and work”, we live this through our CARE Values; Compassion, Respect, Accountability and Excellence.

At CCPC, diversity and inclusion is everyone’s business. We have created a framework that confirms our commitment to the journey of learning, growing and reforming. We strive towards supporting inclusivity and diversity, nurturing, safety and equitable access for everyone.

Job Description

About the role

The Mental Health Intake Officer will be part of a multidisciplinary team providing Psychological Therapies for Underserviced Populations Program across Bathurst, Orange and surrounding region.

This role will provide a responsive, consumer-centred first point of contact for mental health services by facilitating timely access, coordinated intake and referral processes, supporting consumer engagement, and ensuring seamless connections to appropriate internal and external supports.

You will be required to undertake a range of tasks including but not limited to the following:

• Serve as the first point of contact for consumers, carers, referrers and stakeholders, providing professional, responsive and consumer-centred service.


• Receive, process and coordinate referrals from a range of sources, ensuring referrals are accurately recorded and managed in a timely manner.


• Undertake initial intake activities, eligibility screening and triage support in accordance with service guidelines and referral pathways.


• Maintain regular contact with consumers awaiting service allocation, providing updates, support and information to promote ongoing engagement.


• Liaise effectively with General Practitioners (GPs), hospitals, Local Health District (LHD) services, community organisations and other referrers regarding referrals and service access.


• Support operation of the mental health phone line by responding to enquiries, providing information and directing consumers to appropriate services and supports.


• Coordinate waitlist management activities, ensuring consumer records, referral information and service allocation data remain current and accurate.


• Maintain accurate, timely and confidential documentation, databases and administrative records in accordance with organisational policies and legislative requirements.

Desired Skills and Experience

Key Selection Criteria

• Certificate III in Business Administration, Medical Administration, Community Services, Mental Health, Alcohol and Other Drugs, Peer Work, Psychosocial Support or equivalent experience.


• Minimum two years’ experience in health administration, intake, referral management, care navigation, community services or mental health service support.


• Demonstrated competency using clinical or practice management systems such as Best Practice, Nookal or similar.


• Experience supporting no-wrong-door access, warm referrals, waitlist contact, consumer engagement and referrer communication is highly desirable.


• Ability to manage, negotiate and resolve complex issues in a calm manner


• Excellent communication and interpersonal skills, both verbal and written


• Effective problem-solving skills, with the ability to support evidence-based decision making


• Experience managing a high volume of data entry work in a calm and efficient manner

Essential

• Eligibility to work in Australia permanently.


• A valid Working with Children Check (WWCC) for paid employment to be obtained and maintained at your own expense.


• A Criminal Record Check (CRC) issued within the last 12 months that includes working with vulnerable groups.


• First Aid Certificate and CPR Certificate (obtained and maintained at your own expense)


• Driver’s license and access to a reliable and insured motor vehicle.

Full-time is preferred; however, part-time and casual arrangements may be considered for the successful candidate.

Job Benefits

• Sign-on Bonus: receive $1,000 on commencement and an additional $1,000 after 6 months of continuous employment.


• Laptop and mobile phone provided


• Salary packaging benefits:


• package up to $15,900 of your salary each FBT year, which can significantly reduce your taxable income and increase your take-home pay


• package up to $2,650 of your meal and entertainment expenses annually per FBT year


• Salary Sacrifice Superannuation payments – boost your retirement savings


• Flare Benefit perks with exclusive discounts and offers on groceries, restaurants, entertainment and travel.


• Wellness benefits including Employee Assistance Program (EAP)

Enquiries: Tina Swale, People & Culture Business Partner on 02 4365 2*** or **@ccpc.com.au