Intake Experience Coordinator

SmartRecruiters, Inc.; Penrith City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free breakfast and snacks

Wellbeing day

Parental leave

Social events

Dog-friendly offices

Job summary

Better Rehab is hiring an Intake Specialist to serve as the friendly, organized point of contact for participants and their support networks. You will respond to inquiries by phone and email, schedule appointments for Allied Health Professionals, and help keep our records up to date while ensuring a smooth participant journey.

You will work in a busy, people-focused environment, with training offered for the right person.

Qualifications

• Experience in admin, healthcare or customer service is an advantage.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Be the first point of contact for participants and their support network via phone and email.
• Schedule and arrange appointments for Allied Health Professionals; maintain smooth operations.
• Set up service agreements, conduct risk assessments and manage waitlists.
• Keep our database up to date and assist with documentation.
• Provide excellent customer service while supporting participants and teams.

Skills

Customer service

Organisational skills

Tech-savviness

Clear communication

Tools

CRM software

Job description

Better Rehab is hiring an Intake Specialist to serve as the friendly, organized point of contact for participants and their support networks. You will respond to inquiries by phone and email, schedule appointments for Allied Health Professionals, and help keep our records up to date while ensuring a smooth participant journey.

You will work in a busy, people-focused environment, with training offered for the right person.