Impactful Intake & Care Coordinator (Aged & Community)

Northside Community Service; North Canberra; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Competitive salary

Generous leave entitlements

Professional development

Job summary

Northside Community Service is seeking a Consumer Intake Officer to join our Entry & Temporary Supports team. You’ll be the first point of contact for people reaching out for support, guiding referrals through to service delivery across our aged and community care programs, and ensuring existing clients’ care remains on track as their needs change.

Responsibilities include intake assessments, developing support plans, coordinating service delivery, reviewing care plans, maintaining client

Qualifications

• Experience in intake, assessment, or service coordination in aged or community care.
• Certificate III or IV in Aged Care, Disability, or Community Services (or equivalent).
• Current driver's licence and access to a reliable, insured vehicle.

Responsibilities

• Receive referrals and conduct timely intake assessments via phone or in person.
• Identify client strengths, needs, risks, and eligibility for the appropriate program.
• Develop support plans with clients aligned to goals and program requirements.
• Coordinate service delivery through internal/external providers and monitor bookings.
• Regularly review existing clients' care plans and service agreements and update as needed.
• Maintain regular contact with clients to confirm satisfaction and address issues early.
• Maintain accurate client records and reporting in line with funding requirements.

Job description

Northside Community Service is seeking a Consumer Intake Officer to join our Entry & Temporary Supports team. You’ll be the first point of contact for people reaching out for support, guiding referrals through to service delivery across our aged and community care programs, and ensuring existing clients’ care remains on track as their needs change.

Responsibilities include intake assessments, developing support plans, coordinating service delivery, reviewing care plans, maintaining client