Intake Specialist

SmartRecruiters, Inc.; Penrith City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free breakfast and snacks

Wellbeing day

Parental leave

Social events

Dog-friendly offices

Job summary

Better Rehab is hiring an Intake Specialist to serve as the friendly, organized point of contact for participants and their support networks. You will respond to inquiries by phone and email, schedule appointments for Allied Health Professionals, and help keep our records up to date while ensuring a smooth participant journey.

You will work in a busy, people-focused environment, with training offered for the right person.

Qualifications

• Experience in admin, healthcare or customer service is an advantage.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Be the first point of contact for participants and their support network via phone and email.
• Schedule and arrange appointments for Allied Health Professionals; maintain smooth operations.
• Set up service agreements, conduct risk assessments and manage waitlists.
• Keep our database up to date and assist with documentation.
• Provide excellent customer service while supporting participants and teams.

Skills

Customer service

Organisational skills

Tech-savviness

Clear communication

Tools

CRM software

Job description

Provide an end-to-end customer experience by responding to phone & email inquiries & scheduling appointments for both clinicians & non-clinical teams.

Job Description

At Better Rehab, we started with one goal: to provide better Allied Health services for people living with a disability. Fast forward and we’ve grown into a leading National Allied Health provider, making a real impact every day!

As an Intake Specialist, your work directly impacts our participants' journey to achieving greater independence, confidence and quality of life. You’re the friendly guide, the problem-solver and the organiser who makes everything run smoothly so our clinicians can focus on delivering exceptional care.

Your role:

• Full time, permanent position.
• Working hours are Monday to Friday - 8:30 AM to 5 PM
• Be the first point of contact for our participants and their support network, responding to phone and email inquiries.
• Schedule and arrange appointments for our Allied Health Professionals; keeping things running smoothly.
• Set up service agreements, conduct risk assessments and manage waitlists.
• Keep our database up to date and help with documentation.
• Provide excellent customer service while supporting the people who need us most.

Why You’ll Love Working with Us:

It’s not just about the job, it’s about the experience.

• Free breakfast and snacksin the office to start your day right!
• Passionate leaveso you can travel, take a career break or follow a passion project while knowing your job will be here when you’re ready to return.
• Wellbeing matters - enjoy an annual wellbeing day and access to confidential support services.
• Regular team and social eventslike aqua golf, bowling and escape rooms!
• Paid parental leave, study leaveand more!
• A beautiful office locationclose to Westfields, coffee shops and restaurants.
• Dog-friendly offices- bring your fur-baby to work!

Qualifications

What makes you a great fit?

You’re someone who thrives in people-focused environments and takes pride in delivering excellent customer service. With your tech-savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication.

You enjoy the energy of a fast-paced environment and are always ready to take on new challenges. If you’ve had experience in admin, healthcare, or customer service, that’s a bonus! But don't worry, we're happy to provide training for the right person.

This is more than a desk job - it’s a chance to be part of something bigger! You’ll be the heart of our participant journey, setting the tone for the incredible services we provide.

Additional Information

Commitment to Diversity:

At Better Rehab, we embrace diversity, inclusivity and welcome applicants from all backgrounds, identities, and abilities including neurodiverse individuals.

If you think you’d be great in this role but don’t meet every single requirement, we still encourage you to apply, we’d love to hear from you.

Learn more at www.betterrehab.com.au