Intake & Referrals Specialist — Flexible Hours

Care Connect - Community Care Provider; Geehi; On-site; AUD 65,000 - 88,000; Full time

Benefits offered by this job

Flexible working hours

Salary packaging

Employee Assistance Program

Health insurance

Wellbeing benefits

Professional development

Job summary

Care Connect seeks a customer-focused Intake Coordinator to join our Client Services team. You will be the first point of contact for clients, families and referral partners, connecting them with information, services and support they need.

Reporting to the Manager, Intake & Referrals, you will manage enquiries, gather information, assess eligibility and coordinate referrals to ensure timely access to services with a positive, supportive experience from the first contact.

Qualifications

• Exceptional customer service and relationship-building skills.
• Experience in high-volume phone-based customer service or intake environments.
• Strong communication skills, both written and verbal.

Responsibilities

• Serve as first point of contact for clients, families, carers and referrals.
• Respond to enquiries via phone, email, web and portals.
• Gather client information and identify needs and preferences.
• Conduct initial screening, eligibility checks and risk assessments.
• Provide information about Care Connect services and options.
• Coordinate referrals and schedule assessments or Care Plan meetings.
• Maintain accurate client records and reporting.

Skills

Exceptional customer service

Relationship-building

Communication skills

Time management

Education

Customer Service / Business Admin qualification

Tools

Microsoft Office

Job description

Care Connect seeks a customer-focused Intake Coordinator to join our Client Services team. You will be the first point of contact for clients, families and referral partners, connecting them with information, services and support they need.

Reporting to the Manager, Intake & Referrals, you will manage enquiries, gather information, assess eligibility and coordinate referrals to ensure timely access to services with a positive, supportive experience from the first contact.