Intake & Data Coordinator - Child Protection Conferencing

Department of Justice QLD; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Intake Support Officer role supports the Child Protection Conferencing Unit (CPCU) by handling confidential administrative duties, data entry and records management. You will also schedule appointments, handle phone and email inquiries, and assist in organizing court ordered conferences and related events.

Proficiency in Microsoft Office, especially Excel, and the ability to work with the DRB database Mediation Organiser are essential.

Qualifications

• Confidential and accurate administrative support experience.
• Ability to learn DRB policies and legislation.
• Strong data entry and record-keeping abilities.

Responsibilities

• Provide confidential administrative support to the CPCU team.
• Perform data entry, filing, and processing forms.
• Schedule telephone appointments with correctional facilities.
• Answer calls and provide information about CPCU services.
• Manage CPCU email inquiries and maintain records.
• Assist with organisation of court ordered conferences and events.

Skills

Administrative support

Data entry

Microsoft Excel

Communication skills

Tools

Mediation Organiser

Outlook

Teams

Job description

The Intake Support Officer role supports the Child Protection Conferencing Unit (CPCU) by handling confidential administrative duties, data entry and records management. You will also schedule appointments, handle phone and email inquiries, and assist in organizing court ordered conferences and related events.

Proficiency in Microsoft Office, especially Excel, and the ability to work with the DRB database Mediation Organiser are essential.