Compassionate Intake & Admin Coordinator (Part-Time)

Uniting NSW & ACT; Wollongong City Council; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Salary packaging benefits

Supervision and peer support

Training and development

Job summary

Uniting NSW & ACT is seeking an Intake and Administration Officer for the Wollongong Counselling and Mediation centre. This part-time, 12-month contract requires 28 hours per week across Monday, Tuesday, Wednesday, and Friday, 9am–5pm (negotiable).

You will be the first contact for clients and support children, families, and individuals in distress. Role involves intake interviews, risk screening, client file management, and clear communication about services and fees.

Qualifications

• Experience in community, counselling, or health settings preferred.
• Comfort handling sensitive information and trauma-informed conversations.
• Familiarity with family law concepts and child protection preferred.
• Willingness to complete Accidental Counsellor training.

Responsibilities

• Conduct intake appointments (approx. 3 per day) and complete accompanying case administration.
• Gather demographic details and assess presenting issues, including safety and risk screening.
• Create and manage client files, record case notes, and coordinate appointments and communication.
• Provide clear information about services and fees, including collection processes.
• Respond with empathy to clients from diverse backgrounds and refer to appropriate services when needed.
• Assist with general administration: reception, records, invoicing, communication, and supporting senior admin officer.
• Maintain confidentiality and follow mandatory reporting and internal protocols.
• Participate in monthly team meetings, intake supervision, and ongoing training.

Skills

Crisis management

Empathetic communication

Organisational skills

Data entry accuracy

Job description

Uniting NSW & ACT is seeking an Intake and Administration Officer for the Wollongong Counselling and Mediation centre. This part-time, 12-month contract requires 28 hours per week across Monday, Tuesday, Wednesday, and Friday, 9am–5pm (negotiable).

You will be the first contact for clients and support children, families, and individuals in distress. Role involves intake interviews, risk screening, client file management, and clear communication about services and fees.