Intake and Assessment Officer (SST)

Pathway Talent; Coffs Harbour City Council; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Salary packaging benefits

Career development opportunities

Collaborative workplace culture

Job summary

Pathway Talent is partnering with a leading not-for-profit organisation to recruit two SST Intake & Assessment Officers to support the delivery of the SST Program. The SST program assists people experiencing mental health challenges and housing instability to maintain their tenancies and connect with services.

This role focuses on coordinating intake, assessment, referral, and service allocation to ensure participants receive the right support at the right time, working collaboratively with

Qualifications

• Experience in mental health, homelessness, housing, community services, intake and assessment, service coordination, or case management.
• Knowledge of recovery‑oriented and person‑centred practice.
• Strong communication, engagement, and relationship-building skills.

Responsibilities

• Conduct intake, eligibility, risk, and comprehensive assessments.
• Review referrals and determine eligibility, urgency, and prioritisation.
• Coordinate participant onboarding and service allocation.
• Facilitate referrals to appropriate internal and external supports.
• Maintain accurate records, databases, case notes, and reporting requirements.
• Build positive relationships with participants, community services, and key stakeholders.
• Promote recovery‑oriented and strengths‑based approaches to service delivery.
• Contribute to positive housing and wellbeing outcomes for participants.

Skills

Empathy

Communication

Time management

Organisational skills

Team collaboration

Education

Community Services / Mental Health related qualification

Job description

Pathway Talent is partnering with a leading not-for-profit organisation to recruit two SST Intake & Assessment Officers to support the delivery of the Supporting and Sustaining Tenancies (SST) Program.

The SST program assists people experiencing mental health challenges and housing instability to maintain their tenancies, strengthen independence, and connect with the services and supports they need to thrive.

This is a rewarding opportunity to make a meaningful difference in people's lives while working within a collaborative, recovery-oriented service committed to positive community outcomes.

About the Role

As an SST Intake & Assessment Officer, you will coordinate intake, assessment, referral, and service allocation processes to ensure participants receive the right support at the right time.

You will work closely with participants, community partners, support services, and internal teams to identify needs, assess risks, facilitate referrals, and create pathways to improved wellbeing and housing stability.

This role is ideal for someone who combines strong assessment and administrative capabilities with genuine compassion and a commitment to person-centred practice.

Key Responsibilities

• Conduct intake, eligibility, risk, and comprehensive assessments.
• Review referrals and determine eligibility, urgency, and prioritisation.
• Coordinate participant onboarding and service allocation.
• Facilitate referrals to appropriate internal and external supports.
• Maintain accurate records, databases, case notes, and reporting requirements.
• Build positive relationships with participants, community services, and key stakeholders.
• Promote recovery-oriented and strengths-based approaches to service delivery.
• Contribute to positive housing and wellbeing outcomes for participants.

Pathway Talent is partnering with a leading not-for-profit organisation to recruit two SST Intake & Assessment Officers to support the delivery of the Supporting and Sustaining Tenancies (SST) Program.

The SST program assists people experiencing mental health challenges and housing instability to maintain their tenancies, strengthen independence, and connect with the services and supports they need to thrive.

This is a rewarding opportunity to make a meaningful difference in people's lives while working within a collaborative, recovery-oriented service committed to positive community outcomes.

Opportunities Available

Coffs Harbour Permanent Full-Time

Port Macquarie Maximum-Term Full-Time Contract until June 2027

About the Role

As an SST Intake & Assessment Officer, you will coordinate intake, assessment, referral, and service allocation processes to ensure participants receive the right support at the right time.

You will work closely with participants, community partners, support services, and internal teams to identify needs, assess risks, facilitate referrals, and create pathways to improved wellbeing and housing stability.

This role is ideal for someone who combines strong assessment and administrative capabilities with genuine compassion and a commitment to person-centred practice.

Key Responsibilities

• Conduct intake, eligibility, risk, and comprehensive assessments.
• Review referrals and determine eligibility, urgency, and prioritisation.
• Coordinate participant onboarding and service allocation.
• Facilitate referrals to appropriate internal and external supports.
• Maintain accurate records, databases, case notes, and reporting requirements.
• Build positive relationships with participants, community services, and key stakeholders.
• Promote recovery-oriented and strengths-based approaches to service delivery.
• Contribute to positive housing and wellbeing outcomes for participants.

About You

To be successful, you will be passionate about supporting individuals experiencing mental health challenges, housing instability, or social disadvantage.

• Experience in mental health, homelessness, housing, community services, intake and assessment, service coordination, or case management.
• Knowledge of recovery-oriented and person-centred practice.
• Strong communication, engagement, and relationship-building skills.
• Excellent organisational, administrative, and time-management abilities.
• The ability to manage competing priorities while maintaining attention to detail.
• A collaborative approach and commitment to achieving positive participant outcomes.
• Qualifications in Community Services, Mental Health, Social Work, Psychology, Human Services, or a related discipline will be highly regarded.

What's on Offer?

• Meaningful work that creates lasting impact in the community.
• Supportive and experienced leadership team.
• Professional development and career growth opportunities.
• Salary packaging benefits.
• Collaborative and inclusive workplace culture.
• The opportunity to support people to maintain housing, improve wellbeing, and achieve greater independence.

A Safe and Inclusive Workplace

Pathway Talent has a zero-tolerance approach to abuse, neglect, and harm and is committed to safeguarding the wellbeing of children, young people, people with disability, and the communities we serve.

Successful applicants will be required to undertake relevant pre-employment screening, including a National Criminal History Check and other role-specific compliance checks.

Diversity & Inclusion

Pathway Talent is committed to creating inclusive, diverse, and culturally safe workplaces. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

Please note that only shortlisted applicants will be contacted.