Receptionist

The Centre for Women & Co.; Brisbane; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Salary packaging

Pet friendly offices

Induction program

In-house training

Supportive team culture

Job summary

The Centre for Women & Co. is seeking two full-time Receptionists for our Springwood office to provide a professional, welcoming and safe first point of contact for clients, visitors and callers. The role involves handling high-volume calls and providing admin support to the wider multidisciplinary team.

We offer an autonomy-supportive environment, salary packaging options, pet-friendly offices and a strong induction program to help you settle in and grow within the not-for-profit sector.

Qualifications

• Demonstrated experience in an office or reception setting.
• Excellent interpersonal and communication skills.
• Strong organisational and time-management abilities.
• Proficient with computer systems and data entry.
• Ability to work independently and collaboratively.
• Commitment to confidentiality and safe, respectful practice.

Responsibilities

• Manage high-volume incoming calls on the central line.
• Provide a welcoming, respectful reception for clients and visitors.
• Process referrals accurately within required timeframes.
• Respond to distress or crisis following procedures and escalate safety concerns.
• Maintain accurate client records and filing while protecting privacy.
• Support facilities management and cover other admin roles as needed.
• Collaborate across teams to provide coverage.

Skills

Reception experience

Interpersonal communication

Organisational skills

Data entry

Education

Administration or Human Services studies encouraged

Job description

At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic, Family and Sexual Violence support and health and wellbeing counselling. We work from an evidence-based, trauma-informed and reflective practice framework.

• We trust our team members and encourage autonomy.
• Our leadership team are grounded and supportive, and we don’t micro-manage.
• We are big on investing in professional development and career progression.
• We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team.

The Role

The Centre for Women & Co. is seeking two full-time Receptionists for our Springwood office to provide a professional, welcoming and safe first point of contact for clients, visitors and callers. Working together as a team of two, you will primarily manage high-volume incoming calls to our organisation’s central phone line. You will also provide administrative and facilities support, including coverage for other administration roles, to support our broader multidisciplinary team.

• Fixed term
• Level 3.1 SCHADS
• 38 hours per week
• Springwood location
• End date: 2 x contracts available - 30 Jun 2030 and 22 Jan 2027 (possibility of extension)

Key Responsibilities

• Manage incoming calls to the organisation’s central phone line, directing enquiries and communicating information accurately and sensitively.
• Provide a professional, welcoming and respectful reception service for clients, visitors and service partners.
• Process incoming referrals accurately and within required timeframes.
• Respond appropriately to people presenting in distress or crisis, following organisational procedures and escalating safety concerns.
• Maintain accurate and timely data entry, client records, administrative registers and filing systems while protecting privacy and confidentiality.
• Maintain visitor sign-in and sign-out records, follow site access procedures and support a safe and secure reception environment.
• Assist with facilities management and provide timely administrative support to managers, leaders and operational teams.
• Work collaboratively across teams and provide support and coverage for other administration roles as required.

Salary and Benefits

• Two fixed-term positions available: one until 30 June 2030 and one until 22 January 2027, with possibility of extension.
• Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).
• Pet friendly offices
• A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.
• A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs.

Experience and Qualifications

Formal qualifications are not required for this role. Applicants working towards a qualification in Administration, Human Services or a similar field are encouraged to apply.

We are looking for someone with:

• Demonstrated experience working in an office or reception setting, including managing high-volume incoming calls.
• Excellent interpersonal and communication skills, with the ability to engage sensitively and professionally with clients, colleagues and external stakeholders.
• Strong organisational and time management skills, including the ability to prioritise competing tasks, meet deadlines and maintain attention to detail.
• Confidence using computer systems and maintaining accurate data and administrative records.
• The ability to work independently and contribute to a collaborative and supportive team.
• Sound judgement, a commitment to confidentiality and the ability to recognise and escape concerns appropriately.
• A respectful, non-judgemental and culturally safe approach to working with people from diverse backgrounds.

Experience in a human services or not-for-profit setting will be highly regarded.

The successful applicants must hold a current Working with Children Blue Card before commencement and maintain it throughout employment, hold a current Queensland Driver’s Licence and have the right to work in Australia. A police check is required before commencement, along with two satisfactory reference checks, including one from each applicant’s most recent direct line supervisor.

Potential Start Dates

Both positions are available to start ASAP, with one contract running through to 30 June 2030 and the other through to 22 January 2027, with possibility of extension.

The Centre for Women & Co. is a not-for-profit organisation that exists to educate, support and empower women and their families across the Redlands and Logan region.

The Centre for Women & Co. is a not-for-profit organisation that exists to educate, support and empower women and their families across the Redlands and Logan region.