Intake Assessment & Referral Officer

Bankstown Women's Health Centre; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Supportive workplace culture

Professional development

Job summary

Bankstown Women’s Health Centre is seeking an Intake Assessment & Referral Officer to manage frontline reception at the Cabramatta site. You will greet clients, respond to inquiries, and provide trauma-informed information, intake and referrals with a warm, inclusive approach.

You will collaborate with clinical teams, coordinate appointments, and maintain electronic records in WHNSW databases, while delivering professional, confidential support to women from diverse backgrounds.

Qualifications

• Experience in a busy, client-focused environment.
• Strong administrative, organisational and MS Office skills.
• Fluency in Vietnamese preferred.
• Ability to communicate compassionately with diverse women from varied backgrounds.

Responsibilities

• Provide warm, safe front-of-house reception and triage for inquiries.
• Coordinate appointments, group bookings and practitioner schedules using Outlook.
• Maintain accurate electronic records in WHNSW databases.
• Support staff with basic IT and data management tasks as needed.
• Uphold confidentiality and trauma-informed practice.

Skills

Client-focused

Administrative skills

MS Office

Interpersonal skills

Multicultural communication

Teamwork

Tools

Outlook

Electronic records systems

WHNSW databases

Job description

Essential

About Us

Bankstown Women’s Health Centre has been supporting women for 50 years. We provide accessible, holistic, trauma-informed health and wellbeing services to women across South Western Sydney. Our centre is a place where women of all ages, cultures, and backgrounds can receive care without judgement, with dignity, and with real support.

About the Role

The Intake Assessment & Referral Officer will be working at Fairfield Women’s Health Centre - Cabramatta site. This role is responsible for ensuring the smooth, professional, and welcoming operation of our reception and front-of-house services. You will be responsible for:

• Creating a warm, safe, and inclusive environment for all women who contact or visit the Centre.
• Being the first point of contact through phone, email, and drop-in inquiries.
• Providing trauma-informed information, intake, triage, and referral.
• Coordinating appointments, group bookings, and practitioner schedules using Outlook and other systems.
• Maintaining accurate electronic records using WHNSW and other databases.
• Supporting staff with basic IT and data management troubleshooting during quieter periods.
• Upholding our high standards of professionalism, confidentiality, and cultural safety.

You will work closely with our clinical and counselling teams to ensure every woman receives timely, respectful, and appropriate support.

What You Will Bring

Essential

• Experience thriving in a busy, client-focused environment with competing demands.
• Strong administrative and organisational and computer skills, including proficiency with Microsoft Office (Word, Excel, and PowerPoint) and electronic records systems.
• Fluency in Vietnamese and the ability to communicate effectively with clients are preferred for this role.
• Ability to communicate effectively and compassionately with vulnerable women from diverse cultural, linguistic, and socio-economic backgrounds.
• Excellent interpersonal skills, problem-solving ability, and lateral thinking.
• Ability to work collaboratively within a multidisciplinary team.
• High levels of energy, reliability, resilience, and adaptability.
• A demonstrated commitment to feminist principles, women’s health, and trauma-informed practice.

Desirable

• Experience with intake, assessment, and triage in a community setting.
• Knowledge of the South Western Sydney service landscape.

What We Offer

• Salary packaging opportunities to increase your take-home pay.
• A supportive, feminist, trauma-informed workplace culture.
• Ongoing professional development, supervision, and team support.
• The opportunity to make a real difference in the lives of women in our community.

Eligibility

This is a women-only position, considered a genuine occupational qualification under s 31 of the Anti-Discrimination Act 1977 (NSW).