Insurance Repair Project Coordinator

Rizon; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Continental breakfast

Barista-style coffee

Friday drinks

Ping pong

Job summary

Rizon is seeking a Project Administration Coordinator in Australia to deliver high-quality customer service across repair projects. You will schedule attendance for estimators, manage documentation, and oversee a portfolio of repairs while ensuring data accuracy in CRM platforms.

Ideal candidates will have strong organisation, knowledge of insurance repair workflows, and excellent communication skills to liaise with customers, insurers, and internal teams.

Qualifications

• Excellent organisational and time management abilities with high attention to detail and accuracy in data entry and documentation.
• Excellent understanding of insurance repair works.
• Ability to problem solve issues.
• Ability to read scopes of works and interpret the best solution for the clients.
• Confident in liaising with customers and clients through excellent verbal and written communication skills.
• Positive and pro-active attitude.
• Strong time management with an ability to coordinate several priorities at any one time with a calm and professional approach.

Responsibilities

• Receive and Triage new job allocations, assess complexity, and organize urgent repairs with required stakeholders.
• Process insurance claims from lodgment, through to completion, ensuring data accuracy in all internal and external CRM platforms.
• Liaise with property owners, insurers, loss adjusters and internal staff to ensure smooth delivery of repairs.
• Managing communication between customers, estimators, and insurers to ensure transparency and efficiency throughout the repair process.
• Maintain safe work practices, inspecting and monitoring compliance with building and safety codes and other regulations and complete HSEQ audits in line with company’s criteria.
• Maintain Kinbuild Partners’ excellent reputation for high level customer service.
• Review of Pending Work list, on an individual trade base to ensure adequacy timeframe for completion of repairs is maintained during high volume of work

Skills

Organisational skills

Time management

Insurance repairs

Problem solving

Communication

Teamwork

Adaptability

Job description

Rizon is seeking a Project Administration Coordinator in Australia to deliver high-quality customer service across repair projects. You will schedule attendance for estimators, manage documentation, and oversee a portfolio of repairs while ensuring data accuracy in CRM platforms.

Ideal candidates will have strong organisation, knowledge of insurance repair workflows, and excellent communication skills to liaise with customers, insurers, and internal teams.