Insurance Customer Service & Sales (Entry Level, Perth)

TSA Group - Australia; Western Australia; Hybrid; AUD 56,000 - 58,000; Full time

Benefits offered by this job

Retention bonuses

Awards

Discounts on health insurance

Gym memberships

Job summary

TSA Group is hiring a Customer Service & Sales Representative to support our client IAG and NRMA. You will handle inbound calls, educate customers on protection options, and strive for sales and retention outcomes.

You will join a supportive team with structured training and clear progression. The role offers hybrid work after probation and opportunities for career growth nationwide in Australia.

Qualifications

• Excellent communication skills with customers and ability to listen and empathise.
• Multitasking in a fast-paced environment.
• Willingness to learn insurance products and processes.
• Reliability and adaptability in a customer-service role.

Responsibilities

• Handle a high volume of inbound calls to assist insurance needs.
• Build rapport and provide engaging customer experiences.
• Explain General Insurance products (Motor, Home, CTP) and NRMA services.
• Be flexible with hours to cover customer coverage.

Skills

Communication skills

Empathy

Multitasking

Self-motivation

Problem solving

WFH setup

Fixed internet

Tech literacy

Customer service

Active listening

Job description

TSA Group is hiring a Customer Service & Sales Representative to support our client IAG and NRMA. You will handle inbound calls, educate customers on protection options, and strive for sales and retention outcomes.

You will join a supportive team with structured training and clear progression. The role offers hybrid work after probation and opportunities for career growth nationwide in Australia.