Sales & Service Insurance Consultant - Entry Level

TSA Group; Brisbane; Hybrid; AUD 56,000 - 58,000; Full time

Benefits offered by this job

Paid training and progression

Monthly incentive program

Hybrid work options and 4 days work‑at

Six weeks of paid comprehensive培训

Yearly retention bonuses and health‑in

Job summary

TSA Group is seeking a Sales & Service Consultant in Brisbane to represent NRMA and IAG, assisting customers with insurance needs and educating them to choose appropriate protection policies. The role emphasizes delivering excellent service and achieving sales/retention outcomes.

The position offers paid training, potential for progression, and a hybrid work setup with weekend shifts and incentive opportunities.

Qualifications

• Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Responsibilities

• Handle a high volume of inbound calls, helping customers with their insurance needs.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA).
• Be flexible with hours to ensure we're available when our customers need us.

Skills

Communication

Multitasking

Self-motivation

Learning mindset

Resilience

Problem solving

Tools

Computer literacy

Job description

As a Sales & Service Consultant for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.

This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NRMA. It’s an excellent entry-level opportunity with continued support and development.

What You'll Be Doing

• Handling a high volume of inbound calls, helping customers with their insurance needs.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Be flexible with hours to ensure we're available when our customers need us.

Why You'll Love Working with Us

• Paid Training & Salary Progression: We invest in setting you up for success. During your paid training, onboarding and supported transition, you'll receive a base salary of $55,800 + Super. Following successful completion of your training and transition into production, your base salary will increase to $58,220 + Super.
• Monthly Incentive: You will also be eligible to receive a monthly incentive based on your key performance indicators, after your training period. Within the first 6 months, you can achieve up to $200 per month and up to $500 per month thereafter.
• Rosters Available: Start with a 6-week training period, Monday - Friday, before moving into the following roster: Monday - Sunday, 7 AM - 8 PM, with hybrid opportunities available after exiting probation, including 4 days working from home depending on competency and performance.
• Working Weekends: Enjoy additional penalty rates for all weekend shifts, earning over $40 per hour!
• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, discounts on health insurance, and more.
• Career Growth: Receive ongoing professional development, career progression, and 6 weeks of fully paid comprehensive training to set you up for success.
• #TSAWays: Join a unique culture that's all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

What Makes You Perfect For This Role

• Must be based in Brisbane.
• Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self‑motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution‑oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work‑from‑home set‑up.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation.

TSA Group is an Australian‑owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centres in Australia and the Philippines.

We're a purpose‑driven business with a clear mission: to revolutionise the way people connect and communicate with brands, creating experiences that people love.