Customer Service & Sales Representative

TSA Group - Australia; Western Australia; Hybrid; AUD 56,000 - 58,000; Full time

Benefits offered by this job

Retention bonuses

Awards

Discounts on health insurance

Gym memberships

Job summary

TSA Group is hiring a Customer Service & Sales Representative to support our client IAG and NRMA. You will handle inbound calls, educate customers on protection options, and strive for sales and retention outcomes.

You will join a supportive team with structured training and clear progression. The role offers hybrid work after probation and opportunities for career growth nationwide in Australia.

Qualifications

• Excellent communication skills with customers and ability to listen and empathise.
• Multitasking in a fast-paced environment.
• Willingness to learn insurance products and processes.
• Reliability and adaptability in a customer-service role.

Responsibilities

• Handle a high volume of inbound calls to assist insurance needs.
• Build rapport and provide engaging customer experiences.
• Explain General Insurance products (Motor, Home, CTP) and NRMA services.
• Be flexible with hours to cover customer coverage.

Skills

Communication skills

Empathy

Multitasking

Self-motivation

Problem solving

WFH setup

Fixed internet

Tech literacy

Customer service

Active listening

Job description

Who You'll Work With

As a Customer Service & Sales Representative for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.

This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NMRA. It’s an excellent entry-level opportunity with continued support and development.

What You'll Be Doing

• Handling a high volume of inbound calls, helping customers with their insurance needs.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Be flexible with hours to ensure we're available when our customers need us.

Key Details

• Paid Training & Salary Progression: We invest in setting you up for success. During your paid training, onboarding and supported transition, you'll receive a base salary of $55,800 + Super. Following successful completion of your training and transition into production, your base salary will increase to $58,220 + Super.
• Monthly Incentive: You will also be eligible to receive a monthly incentive based on your key performance indicators, after your training period. Within the first 6 months, you can achieve up to $200 per month and up to $500 per month thereafter.
• Rosters Available: Start with a 6-week training period, Monday - Friday, before moving into the following roster: Monday - Sunday, 7 AM - 8 PM, with hybrid opportunities available after exiting probation, including 4 days working from home depending on competency and performance.
• Working Weekends: Enjoy additional penalty rates for all weekend shifts, earning over $40 per hour!
• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, discounts on health insurance, and more.
• Career Growth: Receive ongoing professional development, career progression, and 6 weeks of fully paid comprehensive training to set you up for success.

Why You'll Love Working with Us

• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships and more.
• Career Growth: Receive ongoing professional development, career progression, and 6 weeks of fully paid comprehensive training to set you up for success.

What Makes You Perfect For This Role

• Must be based in Perth.
• Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Why You’ll Love Being Part of Our Team

• #TSAWays: Join a unique culture that's all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail].