Inbound Insurance Support Specialist | Hybrid & Growth

Tenacity CX; Sydney; Hybrid; AUD 76,000 - 90,000; Full time

Benefits offered by this job

Hybrid model after training

Work-life balance with rotating roster

Career growth opportunities

Job summary

National Insurance Co is seeking an Inbound Customer Service Specialist for a hybrid role across Sydney and Perth. You will be the main contact for members via phone, email and written correspondence, delivering accurate information and empathetic support.

The position starts 2nd November with a $76k salary including super and a 7.5% bonus. Join a flexible, balanced workplace with a 50/50 hybrid model after training, a rotating Mon-Fri roster, and clear opportunities for career growth in a

Qualifications

• Customer service experience in a contact centre or similar industries (hospitality or retail).
• Strong communication skills.
• Proactive, self-motivated with an analytical mindset.

Responsibilities

• Be the main point of contact for members across inbound and outbound channels (phone, email, written correspondence).
• Handle inquiries and provide helpful, accurate information to resolve issues.

Skills

Customer service

Communication

Problem solving

Job description

National Insurance Co is seeking an Inbound Customer Service Specialist for a hybrid role across Sydney and Perth. You will be the main contact for members via phone, email and written correspondence, delivering accurate information and empathetic support.

The position starts 2nd November with a $76k salary including super and a 7.5% bonus. Join a flexible, balanced workplace with a 50/50 hybrid model after training, a rotating Mon-Fri roster, and clear opportunities for career growth in a