Customer Service and Sales Consultant

SMAART Recruitment; Sydney; Hybrid; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

6 weeks training

Job summary

SMAART Recruitment has partnered with a leading Australian Insurance provider to recruit two Customer Service and Sales Consultants for Sydney CBD. You will manage inbound calls and follow up on enquiries via phone, email and live chat, matching customers with suitable insurance packages with a consultative approach. Training will be 6 weeks at the Sydney CBD office.

Post training, the role is hybrid (work from home 2 days/week). Mon-Fri 8:00am–6:30pm.

Qualifications

• Experience in customer service and/or inbound sales.
• Excellent communication and negotiation skills.
• Attention to detail and problem solving on the fly.

Responsibilities

• Handle inbound calls and follow up on enquiries via phone, email and live chat.
• Identify insurance packages that best meet customer needs.
• Provide high-quality service with a non-pushy sales approach.

Skills

Exceptional customer service

Inbound sales

Communication skills

Detail orientation

MS Office

Tools

MS Office

Job description

SMAART Recruitment has partnered once again with one of Australia's leading Insurance providers.

Because of their growth, we now seek the service of two Customer Service and Sales Consultants to join the rapidly expanding team in the heart of Sydney CBD.

As a Consultant you will manage inbound calls and follow up on enquiries via phone, email and live chat.

Your role is to offer the best possible service and find the customer the insurance package that best suits their needs. No pushy sales here!

Training will be 6 weeks and will be held in the Sydney CBD office. Post training this will be a Hybrid position that offers flexibility to work from home 2 days a week.

What we are looking for:

• Exceptional customer service skills
• Experience in customer service and/or inbound sales
• Previous insurance, banking, finance, services or call centre experience would be ideal but not necessary to apply
• Proficient in MS suite and modern software applications
• Excellent communication and negotiation skills
• Attention to detail and the ability to problem solve on the fly

About the position:

• Mon-Fri business hours: set roster between 8:00am - 6:30pm
• Salary: $70,000 - $75,000 + Super (Depending on experience)
• Full time permanent position
• Full product and systems training
• Ongoing career opportunities as the business grows
• A supportive and collaborative team that values and helps each other
• Hybrid position giving you flexibility to work from home and the office

So if you have worked in call centres, travel or insurance before, or maybe you have worked in finance, sales or customer service, we would love to hear from you.