Insurance Coordinator

Department of Transport & Planning Victoria; Bendigo; On-site; AUD 80,000 - 100,000; Full time

Job summary

Department of Transport & Planning Victoria is offering a fixed-term Insurance Coordinator role to support disaster recovery and road network claims recovery. The position is flexible on location and funded through 30 June 2027.

You will coordinate DRFA claims, ensure accuracy and compliance, and work with internal teams, agencies and contractors to manage risks. The role requires a tertiary degree or equivalent experience, drivers licence, and a demonstrated ability to influence stakeholders,

Qualifications

• A relevant tertiary degree in business, engineering or public policy (mandatory).
• Experience in insurance claims or general process management (desirable).
• Drivers licence (mandatory).

Responsibilities

• Coordinate complex insurance claims and DRFA-related processes.
• Manage resources and improve claims processes.
• Build relationships with internal teams, other government agencies and contractors.
• Provide expert advice and prepare briefings for executive decision-making.

Skills

Stakeholder engagement

Resource planning

Strategic planning

Collaboration

Critical thinking

Education

Tertiary degree in business/engineering/public policy

Job description

Department of Transport & Planning Victoria – Greater Bendigo VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 June 2027 (Location is Flexible)

The Insurance Coordinator manages insurance and Disaster Recovery Funding Arrangements (DRFA) claims to support the recovery of Victoria’s road network following floods, storms and other natural disasters. The role ensures claims are accurate, timely and compliant with requirements.

Key responsibilities include coordinating complex claims, managing resources and improving claims processes. The role builds relationships with internal teams, government agencies and contractors, resolves issues and manages risks. It also provides expert advice, prepares evidence-based briefings and recommendations, and escalates significant matters to support informed executive decision‑making.

Whatwe’relooking for

You’resomeone who:

• Influences and gains stakeholder support for proposals by building trust, securing buy‑in and using evidence and expert advice.
• Effectively plans and manages team resources, aligning workforce capability and priorities with organisational objectives.
• Takes a strategic, whole-of‑system approach to planning, translating long‑term direction into practical team and individual actions.
• Builds a collaborative culture, encouraging knowledge sharing and partnerships across teams to achieve shared outcomes.
• Applies critical thinking and an outcomes‑focused approach to solve complex problems, improve processes and deliver positive, measurable benefits for the community.

Qualifications and experience

You’llbring:

• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience(mandatory).
• Experience in insurance claims or general process management (desirable).
• Drivers licence (mandatory).

Pre‑employment checks and employment conditions

Relevant pre‑employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re‑employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.

Applications close at 11.59pm on Monday, 16 November 2026.

For further information about the role, please contact Brendan J Devlin, Director Disaster Recovery & Assessment, at**************@transport.vic.gov.au