Insurance Coordinator

Department of Transport and Planning; Greater Bendigo; On-site; AUD 70,000 - 110,000; Full time

Job summary

Department of Transport and Planning in Northern Victoria is seeking an Insurance Coordinator on a fixed-term full-time basis. The role manages insurance and Disaster Recovery Funding Arrangements (DRFA) claims to support the recovery of Victoria’s road network after floods, storms and other disasters, ensuring timely, accurate and compliant processing.

The role focuses on coordinating complex claims, managing resources and improving processes, while building relationships with internal teams,

Qualifications

• Tertiary degree in business, engineering or public policy or extensive relevant experience.
• Experience in insurance claims or general process management.
• Drivers licence.

Responsibilities

• Coordinate complex insurance claims and DRFA claims to support recovery of road network.
• Manage resources and improve claims processes.
• Build relationships with internal teams, government agencies and contractors.
• Provide expert advice, prepare evidence-based briefings and recommendations.
• Escalate significant matters to support executive decision-making.

Skills

Insurance claims experience

Process management experience

Drivers licence

Education

Tertiary degree or extensive relevant experience

Job description

Insurance Coordinator

Requisition ID: 12838

Work Type: Fixed Term Full Time

Fixed Term Period: Not Applicable

Location: Northern Victoria

Date Posted: 2 Nov 2026

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About The Role

This is a Fixed Term Position until 30 June 2027

The Insurance Coordinator manages insurance and Disaster Recovery Funding Arrangements (DRFA) claims to support the recovery of Victoria’s road network following floods, storms and other natural disasters. The role ensures claims are accurate, timely and compliant with requirements.

Key responsibilities include coordinating complex claims, managing resources and improving claims processes. The role builds relationships with internal teams, government agencies and contractors, resolves issues and manages risks. It also provides expert advice, prepares evidence-based briefings and recommendations, and escalates significant matters to support informed executive decision-making.

What We’re Looking For

• Influences and gains stakeholder support for proposals by building trust, securing buy-in and using evidence and expert advice.
• Effectively plans and manages team resources, aligning workforce capability and priorities with organisational objectives.
• Takes a strategic, whole-of-system approach to planning, translating long-term direction into practical team and individual actions.
• Builds a collaborative culture, encouraging knowledge sharing and partnerships across teams to achieve shared outcomes.
• Applies critical thinking and an outcomes-focused approach to solve complex problems, improve processes and deliver positive, measurable benefits for the community.

Qualifications And Experience

You’ll bring:

• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience(mandatory).
• Experience in insurance claims or general process management (desirable).
• Drivers licence (mandatory).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Monday, 16 November 2026.

For further information about the role, please contact Brendan J Devlin, Director Disaster Recovery & Assessment, at [e-mail].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

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