External Works Officer

Department of Transport & Planning Victoria; Bendigo; On-site; AUD 65,000 - 90,000; Full time

Job summary

Department of Transport & Planning Victoria – Greater Bendigo VIC is seeking an External Works Officer to support triage, processing, tracking and administration of external works on the arterial road network. You will help manage compliance, maintain project registers, and assist with authorisation of works by external parties and councils.

The role involves assessing applications, providing clear advice and approval documentation, guiding customers and stakeholders through the external works

Qualifications

• Experience in customer service in a technical field.
• Experience using Microsoft Office 365.
• Victorian Driver's license (mandatory).

Skills

Customer service

Microsoft Office 365

Victorian Driver's license

Tools

Microsoft Office 365

Job description

Department of Transport & Planning Victoria – Greater Bendigo VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The External Works Officer supports the triage, processing, tracking and administration of external works on the arterial road network. The role helps manage compliance processes, maintains project registers and reporting, and supports the authorisation of works by external parties and councils.

The role assesses applications and determines the appropriate authorisation pathway, provides clear advice and approval documentation, and guides customers and stakeholders through the external works process. It also tracks project status and upcoming tasks, supports team administration, and identifies opportunities to improve processes and procedures.

Whatwe’relooking for(Selection Criteria)

You’resomeone who:

• Puts customers and stakeholders at the centre of their work, understanding their needs and delivering responsive, high-quality outcomes.
• Builds positive stakeholder relationships, connects people and teams, and constructively resolves issues to achieve shared outcomes.
• Demonstrates sound business awareness, recognising how processes and policies affect the work area and identifying potential gaps or conflicts.
• Looks for opportunities to improve services and processes, contributes ideas and maintains quality, even under pressure.
• is adaptable, resilient and collaborative, embracing new ideas, developing skills and supporting others to achieve team goals.

Qualifications and experience

You’llbring:

• Experience in customer service in a technical field
• Experience using Microsoft office 365
• Victorian Drivers license (mandatory)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Kaelan Parker, Team Leader External Works at*************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

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