Insurance Client Operations Associate

Marsh; Sydney, Melbourne; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

Marsh in Australia is seeking an entry-level Client Operations professional to join the team in Sydney or Melbourne. This hybrid role requires a minimum of three days in the office and focuses on administration and technical support across the policy lifecycle.

You will receive training, work with the Operations team to standardize processes, and help deliver accurate documentation and timely service for clients and colleagues.

Qualifications

• High School Certificate or equivalent.
• Experience in a similar broking/operational role, preferably in insurance.
• Excellent analytical and negotiation skills with strong written and verbal communication.
• Proficiency in Microsoft Office Suite and quick learning of new systems.
• Strong communication, time management and ability to work under pressure.

Responsibilities

• Ensures timely and accurate production/processing of complex documents and information.
• Maintains basic understanding of core insurance legislation and customer relations.
• Adheres to company policies and performance standards.
• Contributes to achieving SLA, KPI, and business objectives.
• Supports colleagues and clients with administration and technical support.

Skills

Analytical skills

Negotiation skills

Communication skills

Learning quickly

Education

High School Certificate

Tools

Microsoft Office Suite

Job description

Marsh in Australia is seeking an entry-level Client Operations professional to join the team in Sydney or Melbourne. This hybrid role requires a minimum of three days in the office and focuses on administration and technical support across the policy lifecycle.

You will receive training, work with the Operations team to standardize processes, and help deliver accurate documentation and timely service for clients and colleagues.