Client Service Specialist

AU002 Marsh Pty Ltd_AU; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh is seeking a detail-oriented candidate for a Client Operations support role in Sydney or Melbourne, on a hybrid basis requiring at least three days in the office. The entry-level position focuses on administration, documentation across the insurance lifecycle, and system-based data handling.

Training will cover online modules and job-based learning. You will help standardize processes and ensure legally compliant work, while upskilling colleagues in product and client knowledge within

Qualifications

• High School Certificate or equivalent is required.
• Experience in a broking or operational insurance role is preferred.
• Strong analytical and negotiation abilities with clear written and verbal communication.
• Proficiency in Microsoft Office and quick learning of new systems.

Responsibilities

• Ensure timely and accurate production/processing of complex documents.
• Maintain understanding of insurance-related legislation and customer awareness.
• Adhere to company policies and performance standards.
• Contribute to SLA/KPI achievement and business objectives.

Skills

High School Certificate

Insurance knowledge

Analytical skills

Negotiation skills

MS Office

Education

High School Certificate or equivalent

Tools

Microsoft Office Suite

Job description

1d ago , from Marsh & McLennan Companies MMC

We are seeking a talented individual to join our Client Operations team at Marsh. This role will either be based in Sydney or Melbourne office. This is a hybrid role that has a requirement of working minimum of three days a week in the office. This is an entry-level role.

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.

Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

We will count on you to:

• Ensures timely and accurate production/processing of complex documents/information (including report preparation)

• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships

• Adheres to Company policies and performance standards

• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives

What you need to have:

• High School Certificate or equivalent.

• Ideally someone with experience in a similar broking/operational role, preferably in an insurance-related field.

• Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.

• Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

What makes you stand out:

• Strong communication skills (verbal and written).

• Ability to work under pressure and meet deadlines through effective time management.

• Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

ABOUT MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Company:
Marsh
Description:
We are seeking a talented individual to join our Client Operations team at Marsh. This role will either be based in Sydney or Melbourne office. This is a hybrid role that has a requirement of working minimum of three days a week in the office. This is an entry-level role.

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.

Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

We will count on you to:

• Ensures timely and accurate production/processing of complex documents/information (including report preparation)

• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships

• Adheres to Company policies and performance standards

• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives

What you need to have:

• High School Certificate or equivalent.

• Ideally someone with experience in a similar broking/operational role, preferably in an insurance-related field.

• Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.

• Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

What makes you stand out:

• Strong communication skills (verbal and written).

• Ability to work under pressure and meet deadlines through effective time management.

• Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

ABOUT MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.