Insurance & Claims Specialist – Hybrid Training Path

Link Group; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid office/home model

4 months onsite training

Salary sacrificing via superannuation

Employee Assistance Program

Learning & Development support

Employee discounts

Novated car leasing

Job summary

MUFG Pension & Market Services in Melbourne is seeking an Insurance and Claims Customer Service Officer. This phone-based role requires empathy, accuracy and ownership as you support members, claimants and solicitors through insurance enquiries and claims.

You will join the Insurance & Claims Contact Centre and collaborate with your team to deliver exceptional service while meeting targets. The role offers full-time hours on a rotating roster (8am–6pm) with hybrid work arrangements and

Qualifications

• Customer-focused mindset with empathy for sensitive calls.
• Ability to explain complex information clearly and accurately.
• Comfort working in a target-driven environment.

Responsibilities

• Handle inbound and outbound calls from members, claimants and solicitors about insurance and claims.
• Provide timely updates on insurance claims and explain processes clearly.
• Take ownership of enquiries and aim for first-call resolution.
• Support customers through sensitive situations with empathy and professionalism.
• Build knowledge of claims processes, policies and procedures.
• Meet KPIs for quality, productivity and service standards.
• Collaborate with leaders and colleagues across the Contact Centre and MUFG.

Skills

Strong customer service

Excellent communication

Empathy and resilience

Problem-solving

Reliability and punctuality

Ability to explain complex information

Target-driven mindset

Team collaboration

Tools

MS Office

Job description

MUFG Pension & Market Services in Melbourne is seeking an Insurance and Claims Customer Service Officer. This phone-based role requires empathy, accuracy and ownership as you support members, claimants and solicitors through insurance enquiries and claims.

You will join the Insurance & Claims Contact Centre and collaborate with your team to deliver exceptional service while meeting targets. The role offers full-time hours on a rotating roster (8am–6pm) with hybrid work arrangements and